In my role at Accenture, I combine technical expertise with leadership in community outreach. I lead impactful projects that drive innovation and foster tech education.Leadership & Impact:Chicago Community Tech Outreach: Led initiatives impacting 621 students in FY24, organizing 40+ events and developing Generative AI presentations. Recruited and trained 267 volunteers.Leukemia and Lymphoma Society: Led a fundraising campaign with a $10,000 goal, fostering impactful collaborations.Accenture Pro Bono Project: Enhanced skills in data engineering while contributing to socially impactful projects.Execution & Technical Expertise:Farm of the Future: Led sensor integration and code development for data collection in a high-stakes project, resolving technical challenges and increasing data accuracy to 98%.Global Aerospace and Defense Client Project: Developed interactive workflow UIs, integrated low-code/no-code tools, and maintained data pipelines using Palantir Foundry, streamlining processes and improving efficiency by 20%.Collaboration & Communication:Shared Data Platform for NGOs: Managed relationships, driving success through effective collaboration.Community Engagement: Delivered Generative AI activities to over 2,000 students, contributing 300+ hours to tech education in underrepresented communities.Development & Growth:Leadership & Management: Focused on improving project planning, risk management, and communication.Technical Proficiency: Pursuing certifications from Microsoft, Google, Amazon, and Salesforce.Portfolio Development: Expanding my project portfolio through client projects and professional development courses.Key Projects Completed:Level 1 Gen AI CurriculumMicrosoft Cloud ChallengeMongoDB Architect WorkshopFarm of the Future ProjectUrban Initiatives Hour of CodeCode Nation Field Trip

Managed 100 calls daily and provided exceptional customer service for 3 various departments ranging from sales, service, and accounting,Collaborated with 3 managers for efficient customer service and accurate transaction records of sales.Managed 10 sales deals monthly, 30+ service RTOs & parts store orders daily

Manage the benefit enrollment process for up to 50-60 clients using adp’s workforce now system. schedule multiple phone appointments with clients to help assist/guide hr/payroll representative for open enrollment season through adp’s workforce now system. confirm client’s rates, deadlines and benefits before guiding them in setting up their benefit plans. maintain communication with client during open enrollment dates and help with issues along the way

Consistently promote a professional image and work ethic, interacting with clients, attorneys, and staff. Ensure the smooth coordination of scheduled appointments, organizing meeting details with all related parties for court hearings. Prepare and process standard legal documents, opening new client cases and entering client bills into CLIO. Maintain highly confidential documents and data, scanning, organizing and filing cases into appropriate areas. Provide accurate updates to clients, responding to inquiries on a variety of matters such as the status of pending cases, administrative and court rules, and appeal procedures. Verify insurance claims and adjuster information by contacting appropriate third party entities.

Ensured teamwork among staff to ensure optimum service and guest satisfaction by promoting core values, policies and procedures. Took food and beverage orders from guests, communicating menu knowledge to ensure guest selection satisfaction and entered orders into the point-of-sale system. Ensured food was delivered to tables accurately and addressed any customer concerns or complaints. Complied with all food safety and sanitation regulations, maintaining a clean workspace and promoting cleanliness with other staff members. Monitored and observed guests dining experience, ensuring guests were satisfied with the food and service and responding promptly and courteously to any requests. Coordinated end of shift closing duties with staff members to ensure the restaurant was prepared for opening the next day.

Increased sales, promoted loyalty, and catalyzed retention by providing product and pricing information to customers on engraving services and utilizing sales techniques to upsell client purchases. Managed cash and payment systems in accordance with company procedures and policies, processing sales transactions and returns. Promoted business by developing professional relationships with customers, promoting marketing material, and completing daily reports. Received, handled, and assisted in the management of merchandise inventory and shipments in a timely and organized manner.