Lorena Agnello Email & Phone Number

Roma, Lazio, Italia

Rome, Latium, Italy

Rome, Latium, Italy

• Main Activities and Responsibilities: maximise customers’ engagement and retention, motivating peers through customer experience, positivity and passion, be professional and empathic.

Rome Area, Italy

• Main Activities and Responsaibilities: Inserting reservation (Nuconga) and use of HDT and Channel Figaro Suite Manager, extranet Knowledge of IDS and GDS Pegasus, editing dates availability and entry fee.• Extranet daily use, checks rates, availability, competitors, statistics.• Provide daily report to Sales Manager on any issue or actions might be required; • Good organizational and multi-tasking skills.

Rome, Italy

• Booking experience in a Travel Consultant role.• Trip planning and Booking trains and Hotel rooms for business travel. • Management all aspects of the booking process including quality control, reviewing itineraries and reservations.

Rome, Italy

• Inserting reservation (Nuconga) and use of HDT and;• Channel Figaro Suite Manager, extraned Knowledge of IDS and GDS Pegasus, editing dates availability and entry fee;• Front-office on the phone and by mail with private clients, agencies and tour operators;• Provide daily report to Sales Manager on any issue or actions might be required;

Roma, Italia

• Calls and back office activities; • Deal with customer’s complaints on a daily basis and ability to respond professionally to adverse situations in a pressured environment, making quick and accurate decisions when faced with problems such as heavy call volumes, system difficulties and other challenges.

Cork - Irlanda

• calls/e-mails (monitor agents performance);• Train agents about the market process and give feedback to Team Manager about their performance;• Deal with customer’s complaints on a daily basis (liaise with repair centers, LSO and customers to ensure customer satisfaction); • Resolve general customer’s technical queries via telephone/e-mail.