Lorena Alonso Email & Phone Number

Los Angeles County

Aliso Viejo, California, United States

Reconciling and reporting the advances and recovery activity of the servicing portfolio to internal and external parties. Understand the contractual requirements for advance facilities and excess spread agreements. Perform all duties in accordance with the company’s policies and procedures. Create and distributes daily, weekly, and monthly data reports using Excel and Access, for internal and external use. Analyze results to ensure accuracy. Prepare and/or process advance facility funding and repay request. Reconcile cash and non-cash recovery activity of PI, Corporate, and Escrow advances. Reconcile new advance activity for PI, Corporate, and Escrow advances. Perform other duties as assigned.

Pico Rivera, Ca

Creating employee manuals consisting of company rules and regulationsResearching state laws and available incentive programs for company to use as tax deductions Creating employment applications with specific needs for company to market and obtain new hires with matching skills.Following up with Insurance Carriers on pending ClaimsWeekly meeting with management to go over changes and rules being implemented or needing change.

Whittier, Ca

Reconciliation of InvoicesCalling on outstanding invoices of 2+ yearsInvoice creation and bill processingData entry as requiredAssisting on many project for company as growth requires itWorking hand in hand with Executive Director in implementing new processes for better work flow.

Elgin, Il

Review completion of monthly reportingDelegate assignments and dutiesTrain employees, and Supervisors in departmental processes for accuracy and completion of tasks.Process Billing of 300k+, reconcile and troubleshoot processing if necessaryCreate Procedures for cross training and team development.

Elgin, Illinois

Run Daily Reports (WAVPMI, MODWAVPMI) to send timely and accurate correspondence to borrowers regarding Mortgage Insurance Guidelines for Deletion and or Denial Purposes, disburse and process billing for $300k+. Project, analyze, and correct mi lines to follow specific guidelines and regulations.

Sr. Collector – fill in for Collectors when necessary / Administrative support for the Collections Department –Process daily reports, for delinquency, Repossessions, and P&L accounts by maintaining and creating report criteria in Company Proprietary Software (Allied).Process all documentation for Repossession procedures, and/or Impound Retrievals from various cities and/or counties.Track and process necessary documentation for Wage Assignment Multi-tasking, generating customer data and processing correspondence from various spreadsheets. Work consistently with Word, Excel, and Proprietary Software.Creating / editing and maintaining documentation in proprietary software for daily use. Work with Repossession Agents for quick turnaround on invoicing, and fee processing. Work with different department managers in order to track maintain and change account status for collateral activity, schedule sale dates of repossessions, order titles to be mailed for auction schedules. Work with several corporate entities on wage assignments, garnishment processing.Prepare collection related correspondence manually (certified mail), document accounts, and make copies for hard file.

Consult with customers to recommend, sell and promote AT&T products and services that meet individual needs.Positive Customer Service/Sales; new and existing orders and billing for telephone, wireless, dish, and internet service. Multi-tasking in a busy inbound call-center environment, inputting customer data and moving quickly through online computer system while communicating with customers.Meet service objectives and try to overcome on all sales to meet quota in a fast paced environment.

Open consumer bank accounts; checking, savings, cd (time deposits), etc. Customer service, cold calling, prospecting companies and scheduling appointments for product presentation. Teaching customers how to manage their finances by using other products such as; overdraft protection, balancing of checkbook, reserve lines, linking saving to checking accounts.

Closing vehicle, furniture, and personal loans with customers and offering other products such as motor club, life, disability and unemployment insurance coverage. Educating customers on financial obligations and explaining how they can better protect their credit. Refinancing customer accounts to better help their financial needs.Computer literate, proficient knowledge with Megasys, Optix, Outlook, Word, Excel, Biscom, EcopyMegasys – CAP Menu -Processing credit applications, running credit report, creating client file for network and making credit decisions based on credit bureau and risk based chart. Printing and creating customer contracts, cutting loan checks, creating hard file for records (file) department.Account Service - serving customer needs with documentation, general account customer service, garnishments, repossessions, charge offs, payment through ACH, and generating reports from network system. Keeping sales relationship with vendors in order to service both their needs as well as their customers.Credit investigations for Direct Finance Applications when necessary which consisted of verification of employment, personal information, title liens, proper vehicle insurance, references, etc.Insurance claim logs and follow up pertaining to life, and disability claims