. Ensures the compliance of the SLA as defined in the Service Contract and avoids sanctions• Customer P & L Owner• Create and keep updated the customer's account plan• Provides leadership and technical and / or industry expertise around the provision of services that allow profitable customer growth.• Possesses the key service relationship with the client, and is responsible for ensuring that services are sold cross-referenced and customer satisfaction is maintained. Ability in relationship management, analysis and leadership to solve customer problems• Scheduling and conducting regular meetings with clients to review the quality of service, plan and guarantee a new quality of service, review service policies and procedures, analyze the customer's specific service problems, look for new service opportunities and guarantees the integrity of all account information• Continuously seeks to build and improve long-lasting relationships with key customer interfaces while working to achieve a deep understanding of their current and future service requirements.• Takes active measures to identify additional opportunities for customer services and involves sales resources to work on business proposals• Responsible for advising the organization of support operations and responsible for life cycle management issues such as identification and documentation of all service call handling procedures, escalation procedures.• Analyze and present standard monthly service reports to the client, provide critical call escalations and implement action plans.• Has daily supervisory responsibilities for account support resources; Support accounts with complex and / or international service requirements