Lorena Augustine Email & Phone Number

Chula Vista, Ca, Us

Chula Vista, California, United States

• Collaborate closely with the Sales team to provide presales support, ensuring the successful achievement of sales targets and adherence to cost of sales objectives.• Offer technology recommendations and advice to prospective clients, enhancing the sales process and ensuring client satisfaction.• Participate in the completion of Requests for Information (RFIs) and Requests for Proposals (RFPs), contributing to the acquisition of new business opportunities.• Lead the Sales Team onboarding, training, and development, enriching their knowledge and skills to help them achieve their objectives.• Design and conduct technical presentations for prospective clients.• Manage demo environments.• Collaborate with Product Managers to identify and analyze opportunities for product enhancements, contributing to the development of strategies that enhance product competitiveness and customer satisfaction.

Chula Vista, California, United States

• Successfully implemented Cloud and On-premises HR, Timing, and Payroll solutions, integrating with ERP platforms like Workday, Success Factors, Oracle, Kronos, and Workforce Software.• Led and managed cross-functional teams, coordinating resource allocation to ensure timely task execution.• Created and maintained documentation, tracking, and reporting accurate project statuses.• Developed and managed project issue escalation and resolution processes, ensuring effective management of technical issues, risks, and priorities.

Chula Vista, California, United States

• Led the Payroll Processing department with a team of 7 payroll specialists, ensuring timely and accurate payroll delivery for 39 clients with 30,000 employees.• Managed payroll deadlines and monthly tasks, maintaining 100% compliance with current regulations and ensuring payroll security and confidentiality.• Improved systems and processes for seamless payroll operations, maintaining SLA and policies while writing new procedures as needed.• Managed all payroll requests and change tickets, fostering strong cross-functional team relationships and building client relationships for excellent service delivery and compliance.

Chula Vista, California, United States

• Managed the Customer Service Technical Support division with 11 team members, ensuring compliance with corporate standards and reviewing subordinates' work and performance.• Provided support and guidance to employees on performance issues and assessment tools, achieving business goals.• Monitored the quality of customer communication and Remote Services, overseeing technical support advisors.• Coordinated support requests from different areas, ensuring compliance with resolution procedures and quality of information reported to the Development Department regarding database integrity.

Tijuana, Baja California, Mexico

• Managed Installation and Software Implementation projects, including training and technical support for customers across Mexico, the United States, Canada, and LATAM.• Provided consulting services to clients, ensuring best customer service practices were upheld.• Identified customer needs and offered effective solutions, providing timely follow-up to their requests.• Identified opportunities to improve client services and provide added value, enhancing overall customer satisfaction

Tijuana, Baja California, Mexico

• Analyze and forecast financial requirements for organization.• Supervise and ensure efficient working of all financial transactions in organization.• Manage accounts payable, checks, and wire transactions.• Assist the department in the account reconciliation process on monthly basis.• Manage bank transactions and oversee data recording procedures monthly.• Provide support to auxiliary schedules for auditing purposes as per assigned work.• Audit different general ledger accounts regularly.• Prepare and input journal entries.

Master Of Business Administration - Mba, In Strategic And Operations Management, 4.0 Gpa Summa Cum Laude Honors

Activities and Societies: The National Society of Leadership and Success and Golden Key International Honour Society

Bachelor'S Degree In Computer Information Technology, Computer Science, 4.0 Gpa Summa Cum Laude Honors (Highest Honors)

Lic. En Informatica, Computer/Information Technology Administration And Management

Lic. En Contaduria, Accounting And Business/Management