Lorena Bolanos Email & Phone Number

Spain

Sunshine Coast, Queensland, Australia

People management. Successfully leading restaurant operations and increasing profitability with control inventory, sales increasing and reducing expenses.Promoted company culture and values to guarantee each customer received exceptional food and service.Ensure that all menu items are prepared and delivered in accordance with company procedures, including portioning and quality requirements.Ensure all daily and weekly reporting and documentation is completed, maintained and filed in accordance with company requirements.Coordinate all front of house and back of house operations

Brisbane, Queensland, Australia

Ensure quality customer service and supervise a team with diverse talents and responsibilitiesManage controllable expenses and supplies within approved budgets to achieve profitability targetsFill in for senior management in their absence, managing budgets, and coordinating schedules, inventory, and suppliers. Monitor customer and client satisfaction, and quality assurance, reporting any problems, accidents, unsafe conditions, or equipment trouble to managementTrack performance and conduct employee reviews.Calculate future needs in kitchenware and equipment and place orders, as neededPrepare shift schedulesArrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)Monitor compliance with safety and hygiene regulations

Brisbane, Queensland, Australia

Open and close registers, count register drawers, and resolve cash overages and shortagesOpen or close the restaurant (when responsible for the first or last shift)Ensure the shift is adequately staffedDevelop and assign tasks to staff members, oversee completion of tasksResolve customer issues and approve exceptions to policy for coupons, returns, etc.Provide recognition and constructive feedback throughout the shift as appropriateHelp staff resolve on-the-job challengesEnsure client satisfaction and gracefully handle any complaints

Brisbane, Australia

Building supervision, located in the central area of Brisbane, City. Supervise 50 cleaning employees, in different worksites. Supervise the team, and plan their daily workbrief, ensuring to comply with safety and hygiene standards. Inspect the facilities regularly to determine risks and maintenance needs.Recruiting and hiring new staff.Problem solving and decision making

Querétaro Y Alrededores, México

Coordinate and manage all the logistic operations from companies or individuals that approach us, acting as a mediary between customer and suppliers of products they wish to purchase, ensure the full process of transportation, to make sure goods are transported in the safest, most efficient and cost-effective way. Checking countries’ legal requirements to make sure all the appropriate documentationis filled outIdentify process improvements and cut costs opportunities. Staying up-to-date with relevant political activities and legislation that might impact the transportation of freight.

Querétaro Y Alrededores, México

Export of all appliances manufactured mainly via rail to the united statesReported inventory balances and cycle counts in both the ERP and WMS systems.Loaded and unloaded an average of 100 containers per day Monday to Sunday.Monitored department performance data to identify and avoid potential risks.Forecasted manpower requirements based on daily workload and company targets.Contacted customers prior to delivery to confirm and coordinate delivery times.Evaluated operational records and made scheduling adjustments to maximize efficiency.Achieved less than 3% mobilization issues in processing and mobilization of over 700 weekly containers.Implemented strategic shipping policies to achieve long and short-term sales targets.Inspected product load for accuracy and safely transported it around the warehouse. Coordinated with customs brokers to expedite international shipments.

Querétaro Y Alrededores, México

Brewed approximately 500 batches of coffee per day, keeping watchful eye on levels to avoid empty machines during peak shop hours.Ordered, received and stocked supplies and retail products.Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.Restocked counter and customer areas to maintain adequate items levels for expected needs.Maintained clean and organized workspace, enabling coworkers to locate resources and product.Received and accurately processed customer payments.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, A

Bachelors degree of the United States of America

Licenciatura, Administracion De Negocios Internacionales

Education record

Certificate In Global Markets, International Business/Trade/Commerce

Diplomatura, Leadership And Management

Advanced Diploma On Business, Business