Lorena Bui Email & Phone Number

Sydney, New South Wales, Australia

Key Responsibilities• Participating in scrum ceremonies for agile based projects; daily stand up, grooming backlogs, showcases and retrospective meetings with full project team• Created summary reports and end of project phase reports for clients for waterfall centred projects; ranged from daily reports to test summary reports • Performed detailed testing in SIT, UAT, PVT during project phases. Also performed regression testing on main and branch environments for risk assessments on existing BAU systems • Creation and execution of test cases in the clients’ preferred testing tool. Responsible for ensuring test cases were valid and organised according to their related releases; any outdated/invalid test cases were communicated to the team and then archived • Involved with defect triage meetings for risk assessment and prioritisation with team members and developers• Conducted walkthroughs of newly introduced features with impacted users. This sometimes included creating procedural documents and recorded zoom meetingsNotable Achievements• Delivered the new POS project across QLD and WA recycling centres, and involved with the ‘Multi Scheme Bundle’ project for Container Exchange Services’ (CES) largest container recycling programs ‘Containers for Change’ • Involved with the System Admin Portal project and BAU Release Enhancement backlog enhancements for CES • Delivered the new 2019 PHI Reforms for CBHS customers• Delivered the new Commander Website for Vocus customers • Delivered the new Corporate Microsites, that was moved to the AEM platform, for HCF customers• Delivered the new 2018 Mental Health Services for HCF customers• Delivered the upgraded Condeco Room Booking System (RBS) for Lendlease offices nationwide and in remote offices in Singapore• Involved in the Lendlease Digital Uplift project, delivering new content and website functionality in an Agile environment• Involved with Phase 1 of the Commercial Integration Project for Mastercard

Sydney, New South Wales, Australia

Key Responsibilities• Reviewed requirements and design documents to derive, and record, test cases for both mobile devices and desktop browser. Tasked to keep updating/remove any outdated requirements • Provided end of day test reports for direct manager, external management and other project team members• Performed UAT testing and compatibility testing between browsers and mobile devicesNotable Achievements• Delivered the new rebranded retail websites in the Retail Searchable Centre project using the Sitecore platform for public customers• Delivered the new internal Lendlease website and their sub microsites with the company’s new rebranding• Delivered the ‘Drop into Macca's’ mobile game app which was released for Australia nationwide

Sydney - Australia

• Promoted in June 2011 due to success in IS Service Delivery position and in search of new challenges• Involved in the National Point of Sales (POS) roll out project, implementing better solutions for retail and revenue reporting• Communicating with stakeholders gathering client specific requirements and tailoring the POS register to their needs.• Hardware implementation – building the workstations from ‘out of the box’ state.• Data Entry & Maintenance – Including monitoring and adjusting data changes; scheduled or ad hoc request• Facilitate System Change Management Processes – continuously updating current processes and contributing knowledge for better procedures• System Testing – assisting trainers and super users to test functionality of POS Systems• Provided Technical Training for team members and clients• Have worked with major business clients

Sydney - Australia

• Supporting the business on an international scale (Australia and NZ)• Providing prompt, efficient and professional service• Investigate and resolve support-related issues on a day to day basis. Issues range from individual end users to companywide• Maintaining and monitoring Compass Group IT Applications• Updating knowledge base to improve service efficiency