Lorena C. Email & Phone Number

Phoenix, Az, Us

-Ran diagnostics on various devices while also providing customers with a resolution and assuring the device repair-Followed Samsung incoming and outgoing quality control flow as well as their process for repair-Followed Google’s out going quality control and repair flow-Sold accessories and other products to personalize and protect customer’s electronics -Provided customers with quick and reliable service -Worked in a very fast paced environment and learned new processes daily

Mesa, Arizona, United States

Responsible for- Greeting guests and checking them in for meetings- Monitoring incoming deliveries such as water, coffee, amazon and FedEx deliveries- Created Concierge website and assisted in managing the other company websites in SharePoint- Using SAP to create Purchase Requisitions for common items like office supplies- Creating and granting the correct permissions to user accounts for travel and expense purposes- Answering and handling calls for the companies headquarters- Assisting the Executive Assistant as requested- Refilling office supply cabinets, kitchen supplies and coffee

Maricopa, Arizona, United States

A student ran nonprofit IT Business. 24pintech is dedicated to offering affordable repair to students and staff of Maricopa Highschool. In this role I was responsible for managing all of the Advanced Technicians directly, and indirectly oversaw all employees. My daily tasks included managing our Help Desk, interacting with customers, directing technicians, repairing phones/computers/tablets, closing out tickets, keeping inventory of tools, researching technology, organization of workspaces, administration of tickets, and resolving escalated tickets.