Lorena Castillo Email & Phone Number

Charlotte, North Carolina, US

Charlotte, North Carolina, US

• Automated role-based permission processes for HR, reducing ServiceNow requests by 26% and minimizing time spent by HR while ensuring compliance with RBP audit requirements
• Fulfilled 300+ ServiceNow requests for SAP SuccessFactors, resolving incidents/requests that impacted end- user experience in Recruiting, Onboarding, Employee Central, and Learning Management System (Docebo)

Charlotte, North Carolina, US

• Founded the Latinx ERG, Mi Casa, by developing a comprehensive business case and securing executive sponsorship. Mi Casa became one of the fastest-growing ERGs within the company.
• Recipient of the President's Award for exemplifying company values, recognized as 1 of 12 employees globally out of 20K+. This honor was awarded for my contributions to DE&I initiatives as a co-chair.

Charlotte, North Carolina, US

• Collaborated with ERG co-chairs to drive awareness of DE&I topics and created resources via LMS
• Increased LMS utilization by sourcing content from OpenSesame and developing courses using Articulate 360 aligned with associates’ interests and needs

Charlotte, North Carolina, US

• Led the production skills matrix project in collaboration with plant leadership to establish standardized job definitions and a skills matrix to enhance the fairness and objectivity of associate skill/pay assessment
• Created an engagement team focused on improving employee morale and retention while enhancing awareness of ERGs, contributing to a 6-point increase in the production plant’s engagement score index year-over-year
• Enrolled and trained over 95% of production associates across 3 plants on new self-service tool enhancing employee autonomy

Charlotte, North Carolina, US

• Fulfilled 90 ServiceNow tickets for mass data loads, role-based permissions (RBP’s), and wage table loads
• Streamlined the report distribution process by creating a workload list to create, update, and distribute Excel and Power Bi reports to leaders across the organization

Charlotte, North Carolina, US

• Collaborated with HR and Payroll in NA, Australasia, and Europe to conduct the CEO Pay Ratio analysis to meet Securities and Exchange Commission (SEC) reporting requirements
• Conducted job market pricing analysis to verify that associate compensation was competitive with market standards and ensured our NA plants were in compliance with state wage laws

Charlotte, North Carolina, US

• Created a comprehensive job description repository with over 900 job descriptions to improve consistency and efficiency for HR leaders
• Increased reliability of NA employee data by partnering with HR and HRIS to audit and correct data in Employee Central after the SAP SuccessFactors implementation

New York, US

• Proactively identified potential clients, building strong relationships with hiring managers to understand their unique requirements and company culture to ensure tailored and effective recruitment solutions
• Sourced, evaluated, and screened candidates, delivering qualified candidates to clients, and guiding candidates through the interview process to ensure successful placements and client satisfaction

Joshua, TX, US

• Developed and implemented recruiting strategies, managed job postings, and screened candidates, streamlining the hiring process.
• Collaborated with company leadership to create a mission and vision statement, aligning team members with the organization’s goals and direction.

• Researched and implemented training tools and techniques to enhance athletic performance.
• Assisted team members in strengthening existing skills while fostering the development of new competencies.
• Focused on promoting teamwork, improving conditioning, and reinforcing fundamentals and strategy.