Lorena Cedeño Email & Phone Number

Maryland, Dc, Virginia

Rockville, Maryland, United States

As Director of Operations, my primary focus was on overseeing all title departments, supervising their activities to ensure seamless operations and strict adherence to industry standards. I was responsible for spearheading efforts to build a top-performance talent pipeline by recruiting qualified candidates. Furthermore, I placed a strong emphasis on promoting cross-functional collaboration among our diverse team members, enhancing efficiency and fostering cohesion. I was dedicated to cultivating valuable business partnerships that contribute to the continued success and expansion of Eastern Title & Settlement.Here are some of my key achievements for this role:• Improved regional performance by leading all business operations across multiple states, including MD, FL, DC, VA, NJ, PA, and DE.• Transformed organization plagued by inefficiency and non-compliance through implementation of robust quality control measures.

Coral Gables, Fl / Rockville, Md

While serving at ATG Title – Coral Gables, my responsibilities included defining and leading business operations in Florida, where I focused on ensuring maximum efficiency in day-to-day operational tasks and responsibilities. A key aspect of my role was enhancing team performance and productivity by providing direction and coaching to the sales and operations teams. Additionally, I managed files and oversaw the entire process from title request to the issuance of the final policy, ensuring that all aspects of our operations ran smoothly.Below are some of my main accomplishes during this tenure:• Established day-to-day business operations for new Florida offices.• Enhanced client satisfaction by cultivating and maintaining valuable client relationships.• Facilitated achievement of strategic business goals by establishing rapport with industry partners.

Miami/Fort Lauderdale Area

Direct and oversee all business operations in compliance with state regulations. Streamline internal processes and workflows, improving efficiency and productivity. Serve as designated intermediary to receive and manage crucial communications, including legal notices, summonses, and essential paperwork. Fostered strong relationships with customers to expand client base.● Increased revenue and market share by implementing innovative marketing strategies.● Established and managed all facets of The Closing Method, LLC, Florida-based corporation.● Drove business growth and achieved financial targets by developing and executing strategic plans.

Coconut Grove, Fl

In this role, I was responsible for overseeing disbursement and accounting tasks, ensuring the utmost financial integrity throughout all transactions. My role extended to facilitating reverse mortgage processing and closing, where I adeptly navigated the unique requirements of each client, ensuring a smooth and tailored experience. I also demonstrated my expertise in handling new development closings and effectively managed commercial closings, where I coordinated complex transactions with meticulous attention to detail. Moreover, I took the lead in post-closing activities, ensuring the accurate and timely completion of all necessary documentation and paperwork.Following are some of my notable accomplishes during this time:• Fostered trust and satisfaction within real estate practice by managing client relationships.• Promoted operational excellence while strategically managing partner's real estate practice.• Ensured smooth transaction processes by streamlining and managing files for real estate closings.• Contributed to accurate and error-free closings through preparation of precise closing statements.

Coral Gables, Florida, United States

At Northwestern Mutual, I was entrusted with effectively managing and optimizing the partner's real estate practice, contributing to the overall success of our wealth management services. I also took charge of managing the wealth manager's calendar and travel arrangements, ensuring their schedule was well-organized and allowing for seamless operations. Furthermore, I prioritized precision and compliance by diligently following up on all client account trades.Given are some of my main contributions for this role:• Achieved high client satisfaction by promptly addressing all investment client requests and concerns.• Aided financial growth by executing buy/sell transactions to fund client accounts for personal use and reinvestment.

South Miami, Florida, United States

My primary focus was on spearheading fashion merchandising, purchasing, and trend-setting initiatives. This strategic approach played a pivotal role in fostering business development and establishing the boutique as a trendsetter in children's fashion. In addition to our physical store, I managed website operations, ensuring a strong online presence and a seamless user experience for our customers in the digital space. Furthermore, I applied effective inventory management techniques to optimize stock levels and minimize shortages, enhancing overall operational efficiency. My commitment to excellence was instrumental in the growth and success of Benini Bug Children's Boutique.Here are some of my key accomplishments as an Owner:• Ensured financial accuracy and compliance with standards while overseeing accounting and payroll functions.• Elevated customer service standards by implementing effective strategies and maintaining client-centric approach.

Multiple Locations

Title Closer / Office Manager, Unlimited Title Group – Miami, FLTitle Processor / Closer, Lamar & Lamar, P.A – Coral Gables, FL