Responsible for managing the day to day operations with a focus on guest management, property upkeep and maintenance, reporting, owner relations, planning and business improvements.Managing holiday homes across Melbourne, and other regions of Victoria. We help our clients maximise their investment returns by setting up their home or investment property as holiday rental accommodation. We list the property on booking sites such as airbnb. The property is available to guests from all over the world and our job is to provide them with comfortable accommodation that they can call home for the duration of their holiday or scheduled work trip.

Responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. Providing leadership and strategic planning to all departments in support of the business's service culture, maximizing operations and guest satisfaction. Work closely with the hotel owners and other stake holders. This is a hand on role position responsible for managing the Hotels management team (HOD's) and overall hotel targets to deliver an excellent Guest experience.Managing between profitability and guest satisfaction measures. Some of the responsibilities of this role:Oversee the operations functions of the hotel. Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints and oversee the service recovery procedures.Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Developing improvement actions, carry out costs savings. Monitor the hotels business reports daily and take decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. Maximizing room yield and hotels revenue through innovative sales practices and yield management programs. Preparation of monthly reports for the owners and stake holders. Assist in in hiring key staff members. Coordination with HOD's for the execution of all activities and functions. Overseeing and managing all departments and working closely with department heads daily. Manage and develop the Hotel Executive team to ensure career progression and development. Lead in all aspects of business planning. Corporate client handling and take part in new client acquisition along with the sales team whenever required. Assisting the GM with legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

2IC in absentia of GM. Operations and yielding of 125Rooms. Direct supervision of Front Office and Reservations, ensuring proper completion of all front office duties. Direction and coordination of front desk, reservations, guest services, events and maintenance. Monthly reporting and revenue management. In charge of all online distribution.RESPONSIBILITIES:.Part of the Coordination of opening a new sister property / Participation in the selection of front office personnel and training session.Rostering the front office staff and supervision of workload during shifts.Evaluation the job performance of each front office employee.Maintaining working relationships and communicate with all departments.Resolution of guest problems quickly, efficiently, and courteously.Management of Group Reservations .Working within the allocated budget for Front Office.Conducting regularly scheduled meetings of front office personnel.Preparation of performance reports related to Front office and Reservations.Maximizing room revenue and occupancy by reviewing occupancy status daily. Analysis of rate varianceMonitoring credit report and maintaining close observation of daily house count. Monitor selling status of house daily.Operation of all aspects of Front Office computer system, including software maintenance, report generation and analysis, and configuration changes in PMS.Preparation of revenue and occupancy forecasting.Ensuring that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees.Monitoring all V.I.P 's special guests and requests.Review of daily front office work and activity reports generated by Night Audit.Review of Front office log book and Guest feedback forms on a daily basis.Management of Facebook and Instagram Account / marketing material.Participation in developing new logo for the Hotel Group.Performing other duties as requested by management. Website development and implementation

Provisional position while moving to Suzhou - China.. Support to the Revenue and Reservations Team. Helping with re branding process from Citigate & Sebel Melbourne to Pullman & Mercure Albert Park Melbourne. Training to new reservations staff members. Support in establishing new reservations process. Support in FIT bookings daily duties. Support in Groups bookings daily duties

• Daily Yielding of 115 rooms, rate recommendations to maximise revenue and ensure goals are achieved• Groups and FIT’s Reservations Handling•Analysis of statistics to identify potential new revenue opportunities, markets and trends•Maintaining and building relationships with clients (Websites, Key Corporate Clients, Major Inbound Tour Operations, Entertainment Market)•Incrementing profitability from websites by implementing new booking ideas and • Website hunting, retail and inbound market• Revenue Analysis • Budgeting and forecasting• Orientation of Central Reservations Department (over 60 staff members )• Processing and loading corporate contracts and rates• Informing the Sales Department about new potential business opportunities or leads• Site inspections • Assisting Front Office• Liaise and communicate effectively with other departments and Central Reservations Services

• Yield Management (111 rooms)• Rate and Packages Strategies• Group and FIT’s Reservations• Maintaining and building relationships with clients•Improving and implementing new reservations procedures and standards•Incrementing profitability from websites by implementing new booking ideas and deals• Website hunting inbounds and retails market• Assisting Front Office Manager•Acting Front Office Manager during vacation, or absentia• Revenue Analysis•Central Coordination of Reservations and Operation (10 staff members)• In charge of commission for travel agencies• Administrative duties• Duty Manager

Responsibilities:Direct Student OrientationsDuty ManagerFinancial Statements such as bond refund, and other report analysis / End month Managing individual account / Collection OfficeMaking reservations for Student accommodationRenting apartmentsSite InspectionsHandling application queriesSelecting and placing candidates in apartmentsApartment conditions inspectionsCentral coordination of Front Desk ( 4 staff members ) .Improving and implementing new procedures

• Individual and Group Reservations agent• Site inspections with guests and new clients•Creating and developing a new customer data base• Processing commission for travel agents• Organizing and sending rates to travel agents• Sending corporate rates to corporate clients•Data Analysis about room’s revenue, forecast, daily occupancy•Daily strategy recommendation to Sales and Marketing

• Selling Sheraton memberships over the phone• Developing new customer data base• Achieving goals and business objectives