Lorena Clemente Email & Phone Number

Provincia De Buenos Aires, Argentina

Provincia De Buenos Aires, Argentina

• Take part on a 24x7 operations schedule, supporting production and non-production environments.• In charge of training new co-workers. As well as creating and updating team's procedural documents.• Point of contact for matters of security compliance and vulnerabilities in servers. Interacting with clients guiding them in the process to follow to solve the vulnerabilities.• Organize teams meetings with clients on discussions about incident solving, problem solving and root cause… Show more • Take part on a 24x7 operations schedule, supporting production and non-production environments.• In charge of training new co-workers. As well as creating and updating team's procedural documents.• Point of contact for matters of security compliance and vulnerabilities in servers. Interacting with clients guiding them in the process to follow to solve the vulnerabilities.• Organize teams meetings with clients on discussions about incident solving, problem solving and root cause analysis (RCA).• Validate, approve and implement infrastructure changes and incident requests. Analyzing and resolving customer queries, maintaining the team’s workflow within SLA levels. Show less

Provincia De Buenos Aires, Argentina

• Take part on a 24x7 operations schedule, supporting production and non-production environments.• Team lead. In charge of training new co-workers. As well as creating and updating team's procedural documents.• Point of contact for matters of security compliance and vulnerabilities in servers. Interacting with clients guiding them in the process to follow to solve the vulnerabilities.• In charge of the planning and creation of infrastructures implementations that will solve OS… Show more • Take part on a 24x7 operations schedule, supporting production and non-production environments.• Team lead. In charge of training new co-workers. As well as creating and updating team's procedural documents.• Point of contact for matters of security compliance and vulnerabilities in servers. Interacting with clients guiding them in the process to follow to solve the vulnerabilities.• In charge of the planning and creation of infrastructures implementations that will solve OS vulnerabilities.• Validate, approve and implement infrastructure changes and incident requests. Analyzing and resolving customer queries, maintaining the team’s workflow within SLA levels.• Troubleshoot, administrate and give support to Windows servers (2008/2012/2016/2019), physical and virtual, using platforms such as Azure Portal, VMware, Nutanix, Dell iDRAC, etc.• Solve SCCM issues after patching, ensuring the servers are compliant. Show less

Provincia De Buenos Aires, Argentina

• Take part on a 24x7 operations schedule, supporting production and non-production environments. • Troubleshoot, administrate and give support to servers in the cloud: Azure, VMware, Hyper-V, Nutanix; as well as physical servers. • Analyze and resolve customer problems effectively and in a timely manner. • Point of contact for matters of security compliance and vulnerabilities in servers. • Interact with clients guiding them in the process to follow to solve the… Show more • Take part on a 24x7 operations schedule, supporting production and non-production environments. • Troubleshoot, administrate and give support to servers in the cloud: Azure, VMware, Hyper-V, Nutanix; as well as physical servers. • Analyze and resolve customer problems effectively and in a timely manner. • Point of contact for matters of security compliance and vulnerabilities in servers. • Interact with clients guiding them in the process to follow to solve the vulnerabilities. • Solve SCCM issues after patching, ensuring the servers are compliant. • Develop and update team's procedural documents. • Validate, approve and implement infrastructure changes. Show less

Provincia De Buenos Aires, Argentina

Ciudad Autónoma De Buenos Aires, Argentina

• Technical focus for matters of monitoring, networking, infrastructure and standard operating procedures (SOP). Develop and update team's scripted responses and procedural documents.• Point of contact for external team inquiries. Interact with clients on discussions about incident solving, problem solving and root cause analysis (RCA).• Improve and enhance monitoring response by reaching application owners and identifying monitoring gaps on their applications.• Research alerts and… Show more • Technical focus for matters of monitoring, networking, infrastructure and standard operating procedures (SOP). Develop and update team's scripted responses and procedural documents.• Point of contact for external team inquiries. Interact with clients on discussions about incident solving, problem solving and root cause analysis (RCA).• Improve and enhance monitoring response by reaching application owners and identifying monitoring gaps on their applications.• Research alerts and flows configurations, and its potential issues or beneficial changes, to make sure of the optimum level of the performance. Engage configuration and automation teams with suggestions, examples and reports.• Took part on a 24x7 rotation schedule, supporting production and non-production environments, through monitor and testing of URLs, applications and accounts.• Prevent outages of those environments generating reports and investigating potential issues.• Implement infrastructure changes: Enabling maintenance and checking tool's functionality. Evaluate and validate the remaining issues post implementations, creating then incidents/problems to solve them accordingly.• Reboot servers, manage SQL replicas and clusters services during patching activities, ensuring the service's continuity. Show less

Provincia De Buenos Aires, Argentina

• Acted as backup lead giving support and, in the lead absence, performed their tasks.• Acted as SME support.• Generate reports for leads: SLA and OLA reports; as well as quality and performance reports regarding team’s overall work.• In charge of training new co-workers. Used presentations, guides, and followed their progress.

Ciudad Autónoma De Buenos Aires, Argentina

• Monitor and validate alerts of issues occurring in the infrastructure, ensuring compliance with the SLA.• Resolution of incidents within the OLA required, performing the initial technical support tasks with detailed documentation, such as:- Basic checks on network devices (routers, switches, access points).- Cleaning of Windows servers hard disks and directories.- Linux: SSH via commands in order to check directories, services and disk space issues.- Services, cluster… Show more • Monitor and validate alerts of issues occurring in the infrastructure, ensuring compliance with the SLA.• Resolution of incidents within the OLA required, performing the initial technical support tasks with detailed documentation, such as:- Basic checks on network devices (routers, switches, access points).- Cleaning of Windows servers hard disks and directories.- Linux: SSH via commands in order to check directories, services and disk space issues.- Services, cluster services and agents in the servers- IIS services- Remote checks on Virtual Machines- URLs and its transactions- SQL groups, instances and replicas- Clients Backups and Client mail accounts Show less

C.A.B.A.

• Coordinated teams of therapists, in charge of planning treatments and its goals, organize teams meetings, and perform and analyze patient evaluations.• Acted as communication bridge between the institution and families.

C.A.B.A.

• Worked as a cognitive behavioral therapist working with patients with Pervasive Developmental Disorders (PDD) and other disorders.• Therapy included not only the child, but also the family, focusing on motor, language, social and academic areas; and the child's social integration in different settings.

Buenos Aires

• Worked as a therapeutic companion for people with PDD, Angelman, Down Syndrome, Psychosis and others• Accompanied them in their daily tasks and therapies.• Acted as a coordinator of teams of companions, supervising the treatments.

Buenos Aires

• Sale employee and cashier.• In 2003, Took the position of manager, having in charge two salesmen, an administrative cashier, the control of stock, suppliers, orders and payments.

Licenciatura En Psicologia

Acompañante Terapéutico

Installation, Storage, And Compute With Windows Server 2016

Splunk 7.X Fundamentals Part 1 (Iod)

Curso De Capacitación Teórica Y Práctica En Técnicas De Trabajo Con Personas Con T.G.D.

Agile Crash Course: Agile Project Management

Agile Scrum Course: Scrum Fundamentals