Lorena Crockrell Email & Phone Number

Nashville, Tennessee, United States

- Manage 20 subcontractor contracts, optimizing performance and project execution for 100 employees, driving continuous improvement and fostering a collaborative environment.- Develop detailed project schedules and managed permit requests with regional counties, ensuring the weekly delivery of 10K sq. ft.- Mediate complex negotiations of resident claims.

Brazil

- Developed company policies and tailored offer letters for relocating employees, creating comprehensive guides on benefits, rights, and travel-specific policies.- Maintained clear, ongoing communication with clients, managing immigration processes for 20 major companies, including Volkswagen, EBANX, and Aker Solutions.- Coordinated all relocation details.

Concord, North Carolina, United States

- Drove business growth by prospecting and securing 10 new clients, expanding the company’s customer base, and increasing revenue streams.- Managed a portfolio of 500 clients, with strong communication and delivering high-quality service by processing 10 tax returns and 3 immigration cases daily.- Leveraged strong client relationships to identify new.

Brazil

- Handled 50 daily audits for Big Supermarket Group, overseeing compliance across 438 retail and wholesale locations throughout Brazil.- Developed a Risk Matrix with criticality ranges, analyzed data, and distributed reports to departments for corrective actions and action plans.- Implemented internal process controls to address specific demands.

Brazil

- Managed over 100 notifications, including health authorities, government, and workplace safety, directing them to responsible departments for resolution.- Led compliance investigations, gathered evidence, created reports, and coordinated with internal and external teams to resolve non-compliance issues, ensuring corrective actions.

Brazil

- Supported 3 attorneys, facilitating legal document preparation and compliance and organizing client files, significantly enhancing operational efficiency.- Managed client relationships with an average of 50 clients, driving client acquisition through strategic engagement and showcasing the essential role of legal counsel.

Brazil

- Managed the flow of legal petitions and judicial documents, ensuring strict compliance with legal deadlines and the accurate insertion of judicial decisions, resulting in more efficient processes and minimizing procedural errors.- Provided specialized public assistance, including to attorneys and involved parties, improving communication and user.

- Provided personalized customer service, assisting clients with inquiries about outstanding debts and negotiating tailored payment agreements, effectively resolving issues and meeting customer needs.- Exceeded monthly targets for successful debt settlements by identifying client needs, optimizing payment plans, and contributing innovative ideas to improve.