Lorena D'Pena Email & Phone Number

Toronto, Ontario

• PETRO-CANADA • Toronto, Ontario • January 2013 – presentA retail and wholesale marketing brand of Suncor Energy.CUSTOMER SERVICE REPRESENTATIVEEstablish and maintain positive, ongoing relationships with customers. Demonstrate exceptional customer service skills whilst processing sales transactions, returns, and exchanges, upselling products where possible. Answered questions about products and resolve customer issues in a friendly and efficient manner. Ensure sufficient inventory is continuously maintained and create sales reports at the end of shifts. Possess in-depth knowledge of company procedures and guidelines as well as the products available.Key Accomplishments:• Provided excellent customer service, resulting in receiving 100% from mystery shopping experiences.• Received positive feedback from management for increasing accuracy of handling of cash to 99%.

Scarborough, Ontario

DURAPAINT INDUSTRIES LTD • Toronto, Ontario • September 2016 - presentA premier supplier of high-performance coating products in North America. OFFICE CLERKRecorded and processed accounts receivable invoices, maintained accurate records. Resolved discrepancies by carefully examining accounts and collaborating with other departments and customers. Ensured consistency between invoices received and related packing slips, conducted reconciliation of payments and recorded invoices utilizing Simply Accounting System. Coordinated with collections department regarding unsettled payments. Verified staff attendance and documented overtime/leave requests in payroll system. Liaised with payroll team regarding hours undertaken by temporary staff. Key Accomplishments:• Increased efficiency of accounts receivable processes by 20%.• Contributed to accounting department productivity by performing 80-120 invoices daily.

Concord, Ontario

-HOLCIM CANADA INC • Concord, Ontario • August 2015 – October 2015A leading global building products company serving masons, builders, architects and engineers worldwide. INVOICE PROCESSING REPRESENTATIVE (INTERN)Ensured all invoices received were processed accurately and in a timely manner utilizing SAP. Validated and reconciled invoices, resolved discrepancies, and created credit memos for vendors solving product pricing/quantity disputes. Carefully examined accounts and conducted research and corroboration as needed, to ensure accuracy of data. Gained familiarity with processing of invoices, whilst adhering to company guidelines.Key Accomplishments:• Processed average of 40 accounts payable invoices daily, using SAP System.• Quickly learned how to effectively utilize SAP with minimal training.

Richmond Hill, Ontario

• LEBO MEDIA SERVICES • Richmond Hill, Ontario • April 2013 – February 2015A media services company specializing in direct mail advertising.OFFICE ASSISTANTPerformed general administrative duties and ensured smooth work flow and seamless operations by providing support. Maintained daily schedule for operations of a busy office environment. Answered all incoming phone calls and responded to emails. Organized filing system, updated paperwork, and maintained documents. Received, sorted, and opened incoming mail and distributed to recipients. Assisted accounts department with processing clients’ advertising subscription orders and developed strong telephone communication skills through cold calling prospective clients.Key Accomplishments:• Developed, assembled, and distributed advertising ‘media kits’ for prospective clients.• Conducted over 10 cold calls to prospective clients per day, resulting in securing on average 2 new client weekly.

Davao, Philippines

DEL MONTE FRESH PRODUCE INC • Philippines • January 1997 – December 2011A global producer, marketer, and distributor of fresh and fresh-cut fruits and vegetables. ACCOUNTS SUPERVISORPerformed shipping department day-to-day fleet operations and managed office and administrative functions. Developed port expenses budget / forecast reports, fuel cost consumption analysis reports, and monthly/annual reports. Oversaw financial transactions including fund transfers and disbursements, complying with deadlines. Successfully fulfilled internal and external audit requirements of ISO and Sarbanes-Oxley compliance testing and played a lead role in completion of departmental audit. Actively maintained up-to-date information and ensured adherence to Immigration and Port Authority rules and regulations.Key Accomplishments:• Accomplished 10% reduction in costs through accurate budgeting and forecasting.• Significantly reduced fuel costs by 20% by implementing early planning and advance ordering.

Philippines

DEL MONTE FRESH PRODUCE INC • Philippines • January 1997 – December 2011A global producer, marketer, and distributor of fresh and fresh-cut fruits and vegetables. ACCOUNTS SUPERVISORDirected day-to-day accounting operations and managed office and administrative functions. Developed budget/forecast reports, cost analysis reports, and monthly/annual reports. Oversaw cash flow and financial transactions including fund transfers and disbursements, complying with deadlines. Successfully fulfilled internal and external audit requirements of ISO and Sarbanes-Oxley compliance testing and played a lead role in completion of departmental audit. Actively maintained up-to-date information and ensured adherence to Immigration and Port Authority rules and regulations.Key Accomplishments:• Accomplished 10% reduction in costs through accurate budgeting and forecasting.• Significantly reduced fuel costs by 20% by implementing early planning and advance ordering.

Accounting And Payroll Administration, Accounting And Related Services

Medical Office Assistant, Health/Health Care Administration/Management

Activities and Societies: Finished field placement at Warden Family Practice and Walk-In Clinic

Bachelor’S Degree, Registered Nursing/Registered Nurse

Bachelor Of Commerce (B.Com.), Accounting And Finance

Activities and Societies: Association of Accountancy