Lorena D'Pena Email & Phone Number

Toronto, Ontario

• PETRO-CANADA
• Toronto, Ontario
• January 2013 – presentA retail and wholesale marketing brand of Suncor Energy.CUSTOMER SERVICE REPRESENTATIVEEstablish and maintain positive, ongoing relationships with customers. Demonstrate exceptional customer.
• Provided excellent customer service, resulting in receiving 100% from mystery shopping experiences.
• Received positive feedback from management for increasing accuracy of handling of cash to 99%.

Scarborough, Ontario

• DURAPAINT INDUSTRIES LTD
• Toronto, Ontario
• September 2016 - presentA premier supplier of high-performance coating products in North America. OFFICE CLERKRecorded and processed accounts receivable invoices, maintained accurate records. Resolved discrepancies by.
• Increased efficiency of accounts receivable processes by 20%.
• Contributed to accounting department productivity by performing 80-120 invoices daily.

Concord, Ontario

• HOLCIM CANADA INC
• Concord, Ontario
• August 2015 – October 2015A leading global building products company serving masons, builders, architects and engineers worldwide. INVOICE PROCESSING REPRESENTATIVE (INTERN)Ensured all invoices received were processed.
• Processed average of 40 accounts payable invoices daily, using SAP System.
• Quickly learned how to effectively utilize SAP with minimal training.

Richmond Hill, Ontario

• LEBO MEDIA SERVICES
• Richmond Hill, Ontario
• April 2013 – February 2015A media services company specializing in direct mail advertising.OFFICE ASSISTANTPerformed general administrative duties and ensured smooth work flow and seamless operations by providing.
• Developed, assembled, and distributed advertising ‘media kits’ for prospective clients.
• Conducted over 10 cold calls to prospective clients per day, resulting in securing on average 2 new client weekly.

Davao, Philippines

• DEL MONTE FRESH PRODUCE INC
• Philippines
• January 1997 – December 2011A global producer, marketer, and distributor of fresh and fresh-cut fruits and vegetables. ACCOUNTS SUPERVISORPerformed shipping department day-to-day fleet operations and managed office and.
• Accomplished 10% reduction in costs through accurate budgeting and forecasting.
• Significantly reduced fuel costs by 20% by implementing early planning and advance ordering.

Philippines

• DEL MONTE FRESH PRODUCE INC
• Philippines
• January 1997 – December 2011A global producer, marketer, and distributor of fresh and fresh-cut fruits and vegetables. ACCOUNTS SUPERVISORDirected day-to-day accounting operations and managed office and administrative.
• Accomplished 10% reduction in costs through accurate budgeting and forecasting.
• Significantly reduced fuel costs by 20% by implementing early planning and advance ordering.

Accounting And Payroll Administration, Accounting And Related Services

Medical Office Assistant, Health/Health Care Administration/Management

Activities and Societies: Finished field placement at Warden Family Practice and Walk-In Clinic

Bachelor’S Degree, Registered Nursing/Registered Nurse

Bachelor Of Commerce (B.Com.), Accounting And Finance

Activities and Societies: Association of Accountancy