Lorena David Email & Phone Number

London, England, United Kingdom

Created new policies and procedures around AR, cash flow and reconciliation processes.Created new customer accounts and carried out associated data entry into central database, consistently beating targets for completion.Identified errors in refund processing. Carried out forensic investigation into process failures to ensure mistake not repeated.Prepared new starter training materials for AR team. Responsible for onboarding new team members on AR principles, company policy, and duties.Provided supporting documents for external audits.View our aged debtor reports regularly – so I'm as up to date as possible on our outstanding invoices and late-paying customers. Prioritize our debts and late-paying customers : look at the size of the debts, by invoice, customer and due date, and rank them in order of priority. Enforce our payment terms and when customers don’t pay on time chasing procedures into play

London, England, United Kingdom

To provide a high level of administrative support to the functionality of the 5G Commercial Rollout Project.To raise all PO’s for, taking ownership of the PO lifecycle and ensuring they are raised, approved and receipted. Maintaining documentation pertaining to the project. Ensuring documents are kept up to date and are saved in the relevant folders. Drawings, load calculations, RAMS, H&S etcEnsuring documents are approved within relevant teams.Maintaining and filing legal documentsTo liaise and work with other departments in getting approvals.Reconciliation of the client account.Provide such reports to line manager as may be required.Effectively communicate the implications of decisions and risks and ensure these are documented and escalated to the appropriate teams.Responsible for the cost managementMaintaining the site upgrade tracker.Reduced staff turnover & created excellent team bonding.

London, England, United Kingdom

Processing sales invoices, receipts and paymentsCompleting VAT returnsPreparing invoices for the BusinessChecking company bank statementsDealing with financial paperwork and filingPreparing the profit and loss sheets for the annual accounts.

Coordinating the operations of different departments & teams to ensure that they all pull in the same direction. Making sure that members of staff have all the training they need to consistently deliver what is expected of them. Attending and contributing to regular senior management meeting by making practical suggestions. Creating and maintaining all aspects of the HR administrative system, contracts & timesheets. Regularly reminding every employee of what acceptable and unacceptable behaviour in the workplace is. Ensuring that members of staff correctly interpret and implement any instructions given to them whilst at work. Setting departmental budgets and ensuring that they are maintained and not exceeded.Key achievements• Increased average spends per customer.• Excellent health, safety & hygiene audit score.• Reduced staff turnover & created excellent team bonding.

London, England, United Kingdom

Main duties: to provide a warm welcome for customers, to receive food and drink order and serve customer requests to the required standards.To serve dishes to customers.Also important to learn names and to build relationships with regular customers.Full knowledge and understanding of our menu content, ingredients and seasonal changes.Be able and confident to make recommendations from the menu if requested and answer guest required in a polite and helpful manner.Looking after guests with special needs, i.e. dietary requirements, allergies, mobility, etc.Key achievements• Build relationships with regular customers.• Answer guest queries in a polite and helpful manner. Top seller amongst the restaurant team.