- Provide excellent customer service to guests at different events- Seek to ensure the safety and comfort of customers- Competent in handling difficult situations, problem solving and complaint resolution- Attended customer service training

- PM for 450 capacity club shows - Settled shows with tour managers/artists - Advanced shows to ensure all needs were met - Staffed box office and merchandise sellers- Managed cash flow - Shopped riders or did buy outs

- Sell merchandise for tours and artists at different venues - Count and account for inventory - Manage large amounts of money - Use systems like AtVenue and PayPal- Interact with customers and promoted products - Work with traveling Merchandise Managers Some events/artists that I have worked with include Dallas Open, Bob Dylan, 311, Big Thief, Snail Mail, TV Girl, and Tumbleweed Music Festival

- Worked with Tour Managers and Production Managers to ensure a successful show - Shopped riders to meet the needs of the tour - Ordered and delivered meals in timely manner - Drove artists to stores, airports, and hotelsSome tours I worked with include Elvis Costello, Tom Segura, GWAR, and JINJER

- Developed and implemented marketing campaigns to help clients achieve their marketing and sales goals- Coordinated media campaigns for over 100 concert and community events- Managed multiple social media channels (Facebook, Twitter, Instagram, Snapchat) for both venues in order to increase engagement and strengthen brand awareness-Led customer support practice to provide the best possible experience for attendees - Oversaw, trained, and mentored marketing interns and street team- Worked with team members to coordinate effective promotions- Created targeted newsletters directed to venue databases- Created and compiled advertising settlement packs

- Built and managed events based on specific requirements from buyers and promoters- Monitored tickets sales through TicketWeb and eTix and used the data to improve marketing strategy- Helped create VIP packages, promotions, giveaways, and guest list- Maintained venue website, calendars, and electronic messaging

- Interact with customers, take orders and serve snacks and drinks- Assess customers’ needs and preferences and make recommendations- Stay guest focused and nurture an excellent guest experience- Prepare beverages for bar and restaurant patrons- Clean and close down bar and register- Restock and replenish bar inventory and supplies- Comply with all food and beverage regulations

- Managed and controlled crowds to ensure a friendly, safe environment- Monitored guest behavior and dealt with conflicts- Checked and determined age based on ID information- Maintained the venue sanitation and cleanliness

- Reviewed and executed performance contracts with music agencies including APA, Ground Control Touring, and Paradigm, among others

- Responsible for the daily operation and overall quality of KJHK- Supervises and directly peer advises KJHK’s Program Director, Communications Director, IT Director and Content Director- Manages all members of the Executive Staff and ultimately the entire student staff in a cooperative way

Live On-Air DJ for Latin Lab as a part of International block programming. Lorena began hosting this show that curated music from Latin-speaking countries in August of 2017.Co-hosted Trash Talk, a talk show about everyday events and sustainability in the summer of 2017. Hosted Local Block, a show that showcases artists from the Lawrence/ KC area beginning August 2016- June 2017.The host of New Rotation in the summer of 2016.Has DJed a variety of events including: - Hilltop Hustle 2018 - Jayhawk Choice Awards 2018 - Big Jay's Recess event 2018 - Kansas Half Marathon/5k 2017 - DeBruce Grand Opening June 2016

• Supervises the KJHK Street Team and leads weekly meetings• Works to establish a variety of beneficial campus and community partnerships with KJHK to advance partners’ objectives while elevating the station’s profile. Acts as the liaison for these partnerships when appropriate.• Identifies and coordinates community service opportunities and projects for KJHK

Pipeline Productions produces, markets, and promotes events in the Lawrence/Kansas City area. As an intern for Pipeline, I am involved in the marketing, production, and public relations aspect of a variety of live music events. I am also in charge of coordinating the Pipeline Street Team and brainstorming activation ideas.

• Digitize theses and dissertation copies by scanning, performing image treatment, and exporting files to the KU library database• Perform quality assurance on co-worker’s exports

•Created an inclusive living environment and active programs in a learning community to address academic, social, diversity, and mental health needs •Work includes judicial/incident reports, occupancy paperwork, and emergency response to issues ranging from alcohol poisoning to suicidal ideation