Lorena Errante Email & Phone Number

Palm Desert, California

Starwood Vacation Ownership/ Marriott Vacation Club, Sales Associate, 2007 – 2013Managed all facets of the sales process, presenting customers with vacation ownership opportunities to owners and non-owners, preparing and presenting proposals, overcoming objections, and providing strategic solutions to close deals. Drove sales performance, developing an exceptional sales team while producing personal sales with excellent communication, presentation, and interpersonal skills, demonstrating product knowledge and utilizing superior closing techniques throughout sales presentations. Increased customer satisfaction, personally following up with each new owner and delivering stellar customer service throughout the sales process. Earned Sales Associate of the Month award for 24 months, and Sales Associate of the Quarter for 6 quarters. Promoted to sell to owners in 2009 and ultimately earning a promotion to Sales Executive - Team Leader, which expanded scope and responsibilities in 2013.

Top Sales Manager for 2014, 2015, 2016, 2018, 2019Award-winning, performance-driven brand ambassador and sales leader delivers sales and impact results, demonstrating expertise in team leadership, client-centric sales techniques, and sales performance that consistently exceeds targets. Proven expertise in management, team development, and sales lifecycle. Record-breaking sales, acclaimed team leadership, and stellar customer service have been the hallmarks of an outstanding sales career, earning numerous awards. Dynamic analytic and presentation abilities reinforced by stellar communication and interpersonal skills. Dedicated, competent, hardworking, and detail-oriented business leader with the drive and capacity to go beyond what is expected to consistently exceed organizational goals. Starwood Vacation Ownership/ Marriott Vacation ClubMarriott Vacation Club, Sales Executive, Team Leader, 2013 - PresentDelivered comprehensive leadership and sales performance of vacation ownership opportunities, developing a high-performance sales team while generating sales revenue and managing the entire sales process. Amplified revenue by generating exceptional sales volume, initiating transactions and implementing strategic, persuasive closing techniques.Orchestrated the entire sales lifecycle from introductions to presenting solutions and presenting proposals, overcoming objections, negotiating price, and closing the sale. Elevated customer service, building strong customer loyalty by meticulously following up with clients and exceeding their expectations at every opportunity. Achieved and sustained annual closing of more than 35% with more than $8K volume per guest. Earned numerous awards for leadership and sales, including being named Sales Manager of the Year for 5 of 6 years, 10 quarterly awards, 32 monthly awards, and earned company top salesperson trips 4 times. Consistently produced $3.7M to $4.5M in sales annually.