Lorena Escobar Email & Phone Number

Watertown, New York, United States

• Greeted and checked in patients for both dental and medical services, ensuring a friendly andprofessional first point of contact.• Coordinated patient scheduling for dental cleanings, treatments, medical appointments,optimizing provider availability.• Accurately entered patient information in Athena Health and Dentrix, maintaining compliancewith HIPPA regulations.• Verified insurance coverage for both dental and medical services.• Collected co-pays and payments, managed billing inquiries and ensured payment processing washandled promptly.• Assisted in managing referrals and follow-up appointments to ensure continuity of care.• Managed high-volume incoming calls, providing exceptional customer service, and addressingpatient inquiries and concerns efficiently.• Collaborated across healthcare teams to address patient needs, ensuring an efficient workflowand high level of patient satisfaction.• Trained and mentored new staff.• Maintained a calm and empathetic demeanor while assisting patients in high-pressure situations.

Los Angeles, California, United States

• Observed residents, recorded significant reactions, and notified the DHS and nurses of the resident’s condition, reaction to drugs, treatments or significant incidents. Performed daily, weekly and monthly safety and infection control checks, to assist with the residents’ health and safety.• Assisted the DHS and Administrative Assistant with clinical training. Participated in department quality improvement activities.• Ordered and kept track of all medical supplies.• Communicated with family members, medical and community professionals.• Scheduled and assisted residents with appointments.• Provided updates to the DHS or ADHS regarding new caregivers, call offs, and scheduling needs.• Reviewed BM/shower logs for completion and follow up. Kept track of monthly weights and reviewed for weightloss or gain.• Kept track of all the DME supplies and made sure it was properly stored and available to residents.• Prepared charts for new admissions, reviewed admission paperwork/chart orders and conducted quarterly chartaudits.

• Lead daily activities in every neighborhood. Programming consisted of 6 scheduled 45-minute activities. Decorated for events and assisted with fun committee scheduled events. Tracked daily resident participation and constantly adapted and modified activities to meet the needs of the residents.• Answered and transferred phone calls. Scheduled appointments and assisted family members with any questions or concerns. Filed documents, updated spreadsheets, created flyers, inventoried clothing, labeled resident items, and ensured that every COVID protocol was met before letting anyone into the community.

Assists Loft Program Director in planning and implementing therapeutic and memory enrichment activities. Comes up with innovative ways to keep residents engaged. Tracks daily resident participation. Coordinates family visits and outings. Assists in creating monthly calendars. Collaborates across departments to enrich the lives of the residents. Helps guide employees in the loft.

Inputted data into spreadsheets and kept documents organized. Drove our NP to her daily visits and collected data and labs from our clients.

Assisted the Administrator by: Scheduling the Field Tech and Nurse Practitioners visits. Inputted data into many spreadsheets and made sure to always stay organized. Answered calls and scheduled meetings.

Assisted our clients to find housing. We matched our clients to senior communities, such as, Skilled Nursing Facilities, Assisted Livings and Independent Livings.

Reseda, California

Provided seniors with resources that their community has to offer. Tried to look for resources that were free, insurance paid, or government subsidized first, before offering resources that would cost the client money.

Reseda, Ca

Managed the intake department which included scheduling and training. Trained new staff on how to properly: Complete an intake, how to handle difficult calls and educate them about all of the services and programs we offer.

Reseda, Ca

Screened potential clients by telephone for service eligibility. Gathered appropriate and accurate client demographics, financial information, medical history and entered it into an Electronic Health Record System.

West Hills

Helped coordinate activities for the residents alongside the Memory Care Director. Conducted a study on the residents using music (Memories through Melodies). Assisted in some administrative work (scheduling, ratio spreadsheet, laundry schedule). Interacted with Dementia and Alzheimer residents during activities (arts and crafts, exercising, etc.).

North Hollywood, California

Looked after 3 kids after school, during weekends, summer and winter breaks. Read to children and engaged in educational and fun activities. Maintained a child- friendly and safe environment. Made nutritious breakfasts, lunches and snacks.

Master'S Degree, Health/Health Care Administration/Management

Bachelor'S Degree, Health/Health Care Administration/Management