L. Lorena Gallo M. Email & Phone Number

Bogotá, Co

Responsible for end-to-end recruitment processes of B2B and G&A, hiring talent located in México, Colombia, Perú, Argentina, Chile, and Brazil, providing the best Business Development, Sales, and Partnerships profiles to the business for the US and LATAM market:• Sourced suitable candidates and built a pipeline from scratch, using LinkedIn Recruiter with Boolean Search Strings as the principal tool.• Created attractive posts to share job opportunities in Job Portals such as ElEmpleo.com, Hiring Room, Bumeran, and Pandapé.• Created a LinkedIn Network with over 500 business and commercial profiles based in LATAM and the US.• Developed meetings with Hiring Managers to set expectations for profiles, market needs, and time delivery.• Profiled CVs.• Evaluated candidates' soft and technical skills through interviews, including English skills for bilingual positions.• Conducted Assessment Centers and accompanied the Hiring Managers through the final decision.• Guided candidates through all the selection process, including the Hiring Managers' interview, job offer, and contract signing.• Had up-to-date internal processes information in the ATS (Bamboo HR) and permanently kept all candidates informed about their applications.• Achieved Quarter KPIs related to High-Quality Candidates and time delivery, Candidates' Experience and Hiring Managers' satisfaction, and Quality of Data (ATS and candidates up-to-date).• Participated in Job Fairs in Colombia and virtually in Argentina, part of the Networking LATAM project with universities and Job Portals, helping position the business as an employer brand.

Responsible for end-to-end recruitment processes for Colombia and Brazil in the areas of quality, marketing, training, operations, and HR, from juniors to managers roles:• Planned in full the recruitment strategy based on the job description and clients' specific needs.• Sourced suitable candidates through internal and external recruitment (LinkedIn, job portals, social media, and pipeline management).• Evaluated candidates' skills through individual, group interviews and tests.• Guided Assessment Centers presenting top candidates to clients and hiring managers.• Scheduled and followed up on the documentation process and admission medical exams.• Registered all candidates’ information in the ATS of the company and kept them well-informed throughout their process.• Accompanied hired candidates until the onboarding process, making sure they were adequately inducted into the company. • Led the Jr. recruiters and interns’ team to help them achieve their goals, by enhancing and developing both technical and soft skills. • Managed and sent the team's hiring processes files to the legal department where strict attention to detail was required.• Provided my lead weekly reports about my team's selection processes, specifying updates, progress, and results. Achievements:* Formed the recruitment team (15 positions) for an important client, part of one of the most visible selection projects within the tight deadline of 1 month. * Called to train a Jr. Talent Acquisition Team in sourcing and cold recruitment using LinkedIn, due to the knowledge and skills demonstrated while supporting this team.* Selected to manage, track, and guide my team on the handling of red flags in the Resilience Psychotechnical Test performed for positions related to Content Moderation, due to a proposal I proactively performed..

Bogotá, Distrito Capital, Colombia

Provided human talent to the business, guiding the applicants until the signing of the contract:• Received the request for the position.• Analyzed job descriptions to fully understand the client's specific needs and requirements.• Recruited and sourced, by posting the vacancy on social media to attract talent. • Profiled the CVs. • Developed the interview process. • Conducted assessment centers. • Guided the applicants to the manager interview. • Requested the documentation and checked references. • Accompanied the onboarding process. Achievements:* Accomplished hiring processes in short time frames according to the timelines required and established by the manager.* Developed recruitment strategies aligned to the profiles’ requirements.* Strengthened the employees’ engagement through loyalty strategies, decreasing staff turnover..

Bogotá, Distrito Capital, Colombia

• Took care of the users of a North American Transactions App, attending and solving payments, deposits, and transfers issues and disputes.• Achieved performing KPIs related to the waiting time of answering, proper procedure, and productivity, always, representing the company in the best way possible.• Led my team in a strategy to increase one of the evaluated KPIs, guiding weekly sessions, and providing feedback. Achievements:* Selected as the lead of my team in a strategy to increase one of the evaluated indicators per my results, I was in charge of guiding weekly sessions, providing feedback, and motivating my teammates.* Recognized by the resolution desk team located in the United States for my diligence in teamworking with them when the cases handled required their tools..

Bogotá, Distrito Capital, Colombia

• Attended and responded, to every feedback and inquiry from users of a North American Transportation Company.• Looked for a mutual benefit for both parties (company and users) based on the requests and policies.• Accomplished KPIs of right solution, productivity, and customer satisfaction to have a timely performance throughout my tenure.Achievements:* Recognized as "Top Performer", appreciation given to the best campaigns agents for their performance in the evaluated metrics.* Selected to be part of a team composed of the agents with the best indicators, in charge of assisting the most prestigious users on the platform.

Soacha, Cundinamarca, Colombia

• Supported the Talent Acquisition Team in the selection processes. • Recruited and being the first contact between the applicants and the business. • Scheduled the candidates for interviews and tests.• Followed up and assisted candidates with the documentation required for the hiring process.Achievements:* Contributed to establishing the JDs per role and all selection process stages and standards for the business.* Proposed the database implemented for registering and tracking all applicants' information.* Accompanied the new hires on the onboarding process per my communication skills.