• Curating healthy product selection, sourcing a diverse range of high-quality, nutritious snacks and beverages, aligning with the store's mission of promoting healthy eating habits.• Optimizing inventory management, implementing effective inventory control systems to ensure product availability while minimizing waste and spoilage.• Enhancing customer experience, providing exceptional customer service, educating customers about healthy snack options and creating a welcoming and informative shopping environment.• Management store operations, overseening daily store operations, including staff scheduling, cash management, and vendor relations.• Promoting healthy lifestyle initiatives, organizing on-line vents, workshops, and community partnerships to educate consumers about the benefits of healthy snacking and promote a healthy lifestyle.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:Sourced high-quality suppliers and establishing partnerships with reputable suppliers who met quality and sustainability standards.Improved profit margins, optimizing product mix and pricing strategies to improve profitability.Received positive feedback and reviews from customers, demonstrating satisfaction with the store's products and services; Additionally we are supporting local businesses.

• Offering a warm welcome to guests, assist with product selection, and provide information about products and services in Portuguese, Spanish, and English.• Actively engage with guests to promote products, upsell and cross-sell, and achieve sales goals within the ship's retail outlets. • Demonstrating a deep understanding of the products offered on the ship, including jewelry, clothing, souvenirs, and luxury items.• Assisting with creating visually appealing displays and maintaining the overall appearance of retail spaces on the ship.• Support store operations, including opening and closing procedures, stock management, and room charging.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:Surpassed sales goals for assigned retail outlets on Royal Caribbean ships.Received positive feedback from guests regarding product knowledge, helpfulness, and overall satisfaction.Builted strong relationships with guests: Created lasting relationships with guests, fostering loyalty and repeat business, demonstrating deep Supported team training and development: Assisted in training and mentoring new team members.

Back Office (Safety Team -BOLT)• Providing exceptional customer service in multiple languages: Offer prompt, courteous, and effective assistance to customers in Portuguese, Spanish, and English.• Addressing customer concerns and questions efficiently, demonstrating a deep understanding of products or services.• Assisting customers with troubleshooting technical issues related to products or services.• Gathering information and conduct investigations into safety incidents to identify root causes and prevent future occurrences.• Collaborating with other departments, such as Safey severe or operations, to address safety concerns and implement corrective actions.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:Demonstrated proficiency in Portuguese, Spanish, and English, effectively communicating with customers from diverse backgrounds.Tailored communication style to match the cultural preferences and expectations of customers.Ensured accurate communication between customers and English-speaking colleagues.Consistently achieved or exceeded customer satisfaction targets, as measured by customer surveys or feedback.Implemented effective processes to address customer concerns promptly and efficiently, reducing complaint rates.Resolved customer inquiries and issues on the first contact, increasing customer satisfaction and reducing contact volume.Consistently provided accurate and helpful information to customers, resolving their queries effectively.Identified and implemented process improvements: Suggested and implemented process improvements to enhance customer service efficiency and effectiveness.Contributed to knowledge base development: Contributed to the development and maintenance of a comprehensive knowledge base to assist customers and colleagues.

• Creating engaging and educational activities that cater to the developmental needs of children.• Ensuring the physical and emotional well-being of children by following safety protocols and providing a supportive atmosphere.• Establishing open and regular communication with parents, sharing updates on children's progress and addressing any concerns.• Creating and maintain daily routines to provide a predictable and structured environment for children.• Supporting children with special needs by implementing individualized education plans and providing appropriate accommodations.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:Promoted child development: Successfully implemented activities and programs to foster children's cognitive, social, emotional, and physical development.Maintained a safe and healthy environment for children, adhering to safety regulations and best practices.Encouraged strong parent-child bonds through regular communication and collaboration.Maintained open and transparent communication with parents, sharing updates on children's progress and addressing any concerns.

• Providing exceptional customer service: Offer prompt, courteous, and effective assistance to customers in both Portuguese and Spanish.• Addressing customer concerns and questions efficiently and professionally.• Assisting customers with troubleshooting technical issues related to products or services.• Handling customer orders, returns, and exchanges accurately and timely.• Identifying opportunities to improve customer service processes and efficiency.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:Consistently achieved or exceeded customer satisfaction targets, as measured by customer surveys or feedback.Implemented effective processes to address customer concerns promptly and efficiently, reducing complaint rates.Improved first-call resolution rates: Resolved customer inquiries and issues on the first call, increasing customer satisfaction and reducing call volume.Provided fluent customer support in both Portuguese and Spanish: Demonstrated proficiency in both languages, effectively communicating with customers and resolving their issues.Tailored communication style to match the cultural background and preferences of customers.Ensured accurate communication between customers and English-speaking colleagues.Successfully resolved complex technical problems, demonstrating in-depth knowledge of products and services.Consistently provided accurate and helpful information to customers, resolving their queries effectively.Reduced the average handling time per call, improving customer satisfaction and increasing productivity.Contributed to knowledge base development: Contributed to the development and maintenance of a comprehensive knowledge base to assist customers and colleagues.

• Optimizing inventory management, successfully implemented inventory control systems to ensure optimal stock levels, minimize stockouts, and reduce waste.• Exceededing sales targets by implementing effective merchandising strategies, training sales teams, and fostering a customer-centric culture.• Enhanceding visual merchandise with Created visually appealing store displays that increased customer engagement and drove sales.• Developing high-performing teams, recruited, trained, and mentored a team of dedicated retail professionals, resulting in high employee satisfaction and performance.• Improving operational efficiency, streamlined store operations, reduced costs, and increased profitability through process improvements and strategic decision-making.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:Exceeded sales targets: Consistently surpassed sales goals and increased revenue by 125%.Increased customer satisfaction: Improved customer satisfaction ratings through enhanced customer service and product offerings.Enhanced store appearance/ Improved product visibility, Created visually appealing and engaging store displays that increased customer interest.Increased online sales: Implemented successful e-commerce strategies to drive online sales and expand the customer base.

• Overseeing all phases of construction projects, from inception to completion.• Developing and managing project timelines, budgets, and resources.• Coordinating with architects, engineers, contractors, and clients.• Managing the procurement process, from sourcing materials to negotiating contracts.• Creating detailed and visually appealing 3D renderings to showcase projects.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:Implemented effective risk management strategies that prevented significant project delays and cost overruns.Successfully negotiated and maintained trade credit relationships with multiple hardware stores, resulting in improved cash flow and uninterrupted supply of construction materials. In addition, I had to maintain a close relationship with the accounting department to establish an efficient payment tracking system (revision of invoices).Demonstrated exceptional skills in managing the supply chain for construction projects. They effectively communicated with project leaders to optimize material orders, preventing shortages or surpluses. This proactive approach ensured timely material delivery to the construction site, minimizing costs associated with emergency purchases and expedited shipping.

During my internship, I was responsible for overseeing finishes and steel in HIGT TOWER Building. My keen eye for detail and perfectionist nature allowed me to ensure that all work was completed to the highest standards.• Verifying that the plans comply with design requirements and building codes, otherwise verify that they were corrected.• Working closely with engineers, architects, contractors, and owners.• Inspecting construction work to ensure it is carried out according to plans and specifications.• Conducting tests and trials to verify the quality of materials and workmanship.• Identifying and resolving technical issues that arise during construction.• Evaluating and managing changes to the design or project requirements.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:Successfully completed multiple complex structural projects within budget and on schedule.Developed and implemented safety standards rigorous safety protocols, resulting in a zero-incident record on all projects. To provide a safe and educational experience for architecture students, we implemented a comprehensive safety plan. Before each visit, the site was thoroughly prepared by removing potential hazards and marking the tour route. Visitors were required to adhere to strict safety guidelines, including wearing safety helmet and staying within the designated area. Through these efforts, we were able to create a controlled environment that minimized risks and maximized learning opportunities.