Lorena Gorosito Email & Phone Number

South Melbourne, Victoria, Australia

Responsibilities:• Work with Subject Matter Experts (SME) and in-house creative, writing and development teams to develop and deliver high quality online skills training.• Apply sound instructional design and adult learning principles to designing of online courses.• Interpret and apply compliance requirements within course content • Research and explore technologies, trends and issues related to online training.• Monitor the changing requirements and standards of Registered Training Organisation’s (RTO’s).• Apply a continuous improvement approach to developing and reviewing training and assessment materials and methods.• Design and implement a course that meets the needs of the target audience.Additional role: President of the Social Committee• Nominated by the Committee members.• Play an instrumental role in changing and maintaining the culture of the company following various organisational restructures.Responsibilities:• Select and organise events that encourage an inclusive, cohesive and engaging work environment. • Create a fun environment, encouraging all staff in the organisation to actively participate and attend numerous social events held throughout the year.• Organise fortnightly Committee meetings to discuss event details, timelines and deadlines, delegate tasks to individual members and check progress to ensure events run smoothly. • Communicate relevant information to Committee members e.g. meeting minutes, event details, progress reports etc. • Liaise with the Executive team and the Finance Manager to deliver events on schedule and within budget.• Build and maintain relationships with suppliers and venue managers.

South Melbourne, Victoria, Australia

Responsibilities:• Worked with Subject Matter Experts (SME) and in-house creative, writing and development teams to develop and deliver high quality online skills training.• Applied sound instructional design and adult learning principles to designing of online courses.• Interpreted and applied compliance requirements within course content • Researched and explored technologies, trends and issues related to online training.• Monitored the changing requirements and standards of Registered Training Organisation’s (RTO’s).• Applied a continuous improvement approach to developing and reviewing training and assessment materials and methods.• Designed and implemented a course that meets the needs of the target audience.

South Melbourne, Victoria, Australia

Responsibilities:• Organised student participation at community events that promoted massage, built awareness of the college and facilitated students to complete the community hours component of their studies. These events included Australia Open, Relay for Life, The Age Run Melbourne, Can Too Melbourne Marathon, Ride4Epilepsy and Victoria University Wet Lab.• Managed all event logistics, planning and communication from inception to delivery.• Developed and maintained relationships with charity event co-ordinators.• Prepared event specific documents such as schedules and timesheets.• Co-ordinated student massage equipment, uniforms, massage supplies and promotional material.

Sout Melbourne, Victoria, Austalia

Responsibilities:• Lectured and assessed Introductory Massage, Certificate IV and Diploma of Remedial Massage courses.• Assisted in staff training and provided mentoring for new lecturers.• Contributed to course development and evaluation.• Completed administrative tasks and record keeping for each training program conducted.• Engaged in ongoing professional development which included: attending ACM’s Lecturer In-Service and National Summit, attending monthly Webinars and writing articles for the ACM website.

South Melbourne, Victoria, Australia

Responsibilities: • Assisted with customer enquiries in person and over the phone.• Processed enrolments and payments.• Respond to lecturer, student and customer email enquiries.• Provided student support services including course advice and options.• Provided lecturer support including communicating timetable changes, class list changes and student/general enquiries.

South Melbourne, Victoria, Australia

Responsibilities:• Retained consumer residential and investment lending to maintain and grow market share whilst ensuring the customer relationship remained profitable to ANZ.• Strategically exercised pricing discretions to maximize retention of customer’s business.• Updated the Retention team on mortgage products, on system and process changes.• Presented market analysis of competitor offerings to the team.• Second in charge/deputy Team Leader- Managed and mentored staff.- Recruited and trained new staff members.

Melbourne, Victoria, Australia

Responsibilities:• Generated quality leads from prospective and existing mortgage clients and referred them to Mortgage Specialists.• Calculated and advised customers on their borrowing capacity.• Answered customer enquiries regarding products and loan refinancing. • Identified sales opportunities.• Converted general enquiries into mortgage applications by relating to the customer, listening to their concerns and fostering confidence in my ability to assist them.• Nominated as a member of the Mortgages Direct Communication Council to vocalise staff issues within the business and ensure that all business decisions are communicated effectively.• Elected OH and S representative which incorporated approximately 250 staff. Responsibilities included monitoring the safety of the working environment and ensuring that all work place practices were in line with OH and S laws and regulations.

Laverton, Victoria, Australia

Responsibilities:• Responsible for complete territory management involving implementation of sales and marketing plans • Initiated contact with new and prospective customers.• Established a strong rapport with owners/staff members of cafés, bars, hotels and restaurants.• Provided effective, timely and accurate service to clients on a daily basis.• Maximised the Nudie brand through creative displays, securing best locations and maintaining point of sale material in all stores.• Generated healthy sales by ensuring maximum stock relays on every call.• Offered sales support to new and existing customers.• Maintained and managed existing account portfolios to maximise sales of company products.

Noble Park, Victoria, Australia

Responsibilities:• Responsible for complete territory management involving implementation of sales and marketing plans• Initiated contact with new and prospective customers. • Identified new sales opportunities.• Offered sales support to new and existing customers.• Negotiated and achieved sales objectives that develop and reinforce market share.• Generated healthy sales by ensuring maximum stock relays on every call.• Built and maintained strong business relationships with owners/staff members of cafés, hotels, restaurants, gaming venues and corporate business’.

Certificate Iv, Training And Assessment (Tae40110)

Lecturer Training Program

Diploma, Remedial Massage

Bachelor Of Business (Marketing) /Arts (Italian)