Lorena Kirkpatrick Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

Managing escalated tickets and driving key projects. Planned and implemented the Microsoft Optimization Project, focusing on auditing and managing organizational licensing to enhance operational efficiency and reduce cost. Spearheaded the Mac Management Project, successfully establishing an Intune Environment and enrollment process for transitioning all Mac devices into MDM (Intune). Provided training for the Evo IT Team, including Tier I and Tier II Specialists on processes and initiated a… Show more Managing escalated tickets and driving key projects. Planned and implemented the Microsoft Optimization Project, focusing on auditing and managing organizational licensing to enhance operational efficiency and reduce cost. Spearheaded the Mac Management Project, successfully establishing an Intune Environment and enrollment process for transitioning all Mac devices into MDM (Intune). Provided training for the Evo IT Team, including Tier I and Tier II Specialists on processes and initiated a team wide weekly training program to improve technical proficiency among team members. Served as the primary point of contact for Numina Automation and Geek+, providing troubleshooting support and product maintenance. Show less

Kingston, Washington, United States

IT system administrator for 10 power distribution sites located throughout the US and Canada. Managing network security and troubleshooting, maintaining Linux servers and fortinet/Cisco network devices. Coordinating between multiple tech contractors and the Watts Marine Project team.

Bremerton, Washington, United States

Acted as an IT System Admin as a MSP for 3 enterprise level clients local to the Kitsap Area. Provided IT support as part of a team of 5-7 contract technicians. Routinely provided assistance and training to Junior technicians and system administrators. Provided Tier II end user support to residential clients under the Bremerton Housing Authority.

Seatac, Washington, United States

Provided Tier I IT support on a team of 3 Technicians. Ensured operation of windows work stations, instrumental in the user management of internal Microsoft 365 resources and troubleshooting. Managed training, access and end-user support for Amazon Delivery App and devices for a team of 60 drivers.

Detailed technical knowledge of the brand (oculus), clear understanding of companies objectives working closely with the sales department and be partly responsible for hitting monthly, quarterly and yearly sale goals.

Support marketing executives in organizing various projects, updates, spreadsheets, databases, and inventories with statistical,financial and non financial information. Composed and posted online content on the companies website and social media accounts.