- Executed the process of return daily for all department devices in Service Now software - Assessed data analysis and conducted research for ongoing projects- Maintained service request closure clean up for department- Conducted asset clean-up, restoration, ID unlock based on case-by-case basis- Prepared assets for replacement, legal, deployment through compliant company procedure

- Provided direct case management services or referral services- Upheld an organizational contract with BSCC and LA Impact for 2017 - Formed and upkept a data analysis during partnership which resulted in 100% satisfaction with all partners involved- Coordinated events such as weekly writing circles, outdoor field trips, community engagements, resource fairs, etc. - Assembled an alumni advisory board for the organization- Created recruitment process for youth incarcerated inside detention facilities of Los Angeles to receive services upon release- Initiated and sustained new community partnerships for the organization Attended trainings through Los Angeles County probation programs to work with TAY Youth