-Responsible for scheduling, answering incoming calls, patient check-in, check-out and co-pay collection as appropriate in EPIC. -Utilized organizational information system and other sub systems to ensure that patient demographics and insurance information is current, complete and correct, as appropriate. -Processed paperwork as required routing it to appropriate areas to facilitate patient care and to meet physician/ provider and facility requirements. -Provided quality customer service to uphold the organization’s commitment to patient first

-Guided and assisted students and families to cope with personal, emotional and psychological issues that impacted their school performance, behavior and socialization -Assisted in developing programs and/or activities to promote positive student behavior -Responsible for individual and group therapy sessions for students -Acted as a liaison to students and families to appropriate resources -Coordinated and facilitated psychoeducational parent night events