Lorena Mccarty Email & Phone Number

Winchester, Massachusetts

· Participate in planning and implementation of department and division goals, programs and objectives, personnel, resources and equipment· Supervise and assist in organizing, managing and coordinating all operational and administrative processes · Provide feedback regarding systems and process changes and improvements· Oversee and manage physicians schedules· Work actively as a 'hands on' manager in the clinic areas· Lead practice assistants and setting short and long-term goals· Coordinate care delivery, patient flow and clinic· Oversee patient scheduling and billing processes according to protocol · Coordinate and ensure skill development and training for all staff

· Hired as a Medical Assistant in November 2014 and promoted to Office Manager in September 2015. · Manage relationships with vendors· Generate reports and prepare/monitor invoices and expense reports· Manage phone lines and promptly assist customers/patients and employees throughout the organization· Handle customer inquiries· Compose memos/notes and create quarterly newsletters· Coach and mentor Medical Assistants· Monitor record keeping· Monitor and maintain both office supplies and product inventory· Provide general support to customers/patients· Collect all payments