• Coordinate with local management to identify opportunities to improve quality, service, compliance, and profitability through the pursuit of efficiency and consistency.• Analyze data, key performance indicators trends and associate measurements to validate process and performance to meets expectations while allowing for the identification of opportunities of improvement and promote behaviors and processes to close the actual versus expected performance gap within the… Show more • Coordinate with local management to identify opportunities to improve quality, service, compliance, and profitability through the pursuit of efficiency and consistency.• Analyze data, key performance indicators trends and associate measurements to validate process and performance to meets expectations while allowing for the identification of opportunities of improvement and promote behaviors and processes to close the actual versus expected performance gap within the district.• Execute process analysis methods that includes the observation, process mapping, timing studies, etc., to identify and prioritize opportunity areas, risks, and challenges within business operations.• Work alongside with IS Solutions to deliver internal automation solutions• Optimize our customer supply chains, by providing tactical information and visibility through the integration of reports, and logistics solutions, to ensure our customers have an end-to-end view of their supply chain activities. Show less

• Developing a strategic account plan, identifying and document the customer's initiatives, goals, and objectives for their company, and align it with the customers priorities.• Continually seek improvement in procedures and services to create more efficient and cost-effective operations.• Promote and implement value-added solutions based on Expeditors' service offerings, strategic advantages, and technology.• Perform, facilitate, and collaborate with the different departments in… Show more • Developing a strategic account plan, identifying and document the customer's initiatives, goals, and objectives for their company, and align it with the customers priorities.• Continually seek improvement in procedures and services to create more efficient and cost-effective operations.• Promote and implement value-added solutions based on Expeditors' service offerings, strategic advantages, and technology.• Perform, facilitate, and collaborate with the different departments in the root cause analysis and corrective actions for the resolution of service quality issues. Show less

• Responsible of planning and managing a customer transition from the award of business through the daily execution of branch operations.• Direct and manage the day-to-day activities of implementing new business within the Expeditors Network.• Direct cross-functional teams comprised of customer, local operation, analysts, Product and IS (support/development) personnel.• Develop a transition timeline for both business and systems.• Communicate customer's requirements to… Show more • Responsible of planning and managing a customer transition from the award of business through the daily execution of branch operations.• Direct and manage the day-to-day activities of implementing new business within the Expeditors Network.• Direct cross-functional teams comprised of customer, local operation, analysts, Product and IS (support/development) personnel.• Develop a transition timeline for both business and systems.• Communicate customer's requirements to management.• Document and implement agreed upon procedures, workflows, process, etc.• Manage transition resources, scope, schedule, and quality.• Facilitate the resolution of open issues and minimize risk. Show less