Lorena Ospina Email & Phone Number

London, United Kingdom

• Develop excellent relationship with retailers team managers• Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness• Educate staff in stores about product compliance and fixtures• Evaluate customers skills, needs and build productive long lasting relationship• Meet personal and team sales targets • Manage own territory in product sales and rotation• Research accounts and generate or follow through sales lead• Attend… Show more • Develop excellent relationship with retailers team managers• Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness• Educate staff in stores about product compliance and fixtures• Evaluate customers skills, needs and build productive long lasting relationship• Meet personal and team sales targets • Manage own territory in product sales and rotation• Research accounts and generate or follow through sales lead• Attend meeting, sales events and trainings to keep abreast of the latest developments• Training and coaching new starters• Recently personally identified a way to set up products that were not available within Tesco system. System now implemented throughout the whole company. Show less

London, United Kingdom

• Responsible for the checkouts team and undertook the everyday running of the department.• Played an instrumental role in increasing and sustain our customer satisfaction rating • Handle customer enquiries and complaints in a professional and friendly manner• Implemented customer service mentality in the store, working along with the team to gain Customer loyalty and increased sales by 30% compared to the previous year’s figures • Participated at the team management… Show more • Responsible for the checkouts team and undertook the everyday running of the department.• Played an instrumental role in increasing and sustain our customer satisfaction rating • Handle customer enquiries and complaints in a professional and friendly manner• Implemented customer service mentality in the store, working along with the team to gain Customer loyalty and increased sales by 30% compared to the previous year’s figures • Participated at the team management meetings to maximize store profitability and grow• Managed department targets and maintained excellent standards Show less

London, United Kingdom

• Introduced Latin American products to convenience stores and wholesalers• Opened new market channels• Monthly target 10k reached