Lorena Peña-Hart Email & Phone Number

Carlsbad, California, United States

Carlsbad, California, United States

Del Mar, California

San Marcos, CA

• 100HRS Internship/ Patient Care
• Assisted with bathing, dressing, and grooming
• Served meals and helped with Feeding
• Daily Vital signs
• Documented patient medical records
• Repositioned bedridden patients

• Responsible for managing patients accounts, collecting coinsurances and deductibles, verified patient’s eligibility and benefits, submitted professional 1500 claims to insurances electronically and paper mailed.
• Posted insurance payments, processed credit card payments and balanced daily sales
• Supervised and assisted the billing team, answered customers with billing questions on payments made by the insured and any coinsurance/deductibles made
• trained new hires and coordinated weekly meetings with management
• Knowledgeable in Commercial, Government and Managed care payers such as HMO, PPO, Medicare, Medical and Workman's Comp; worked with ICD-10 and CPT codes

Vista, CA

• Researched, resolved, and resubmitted all Rejected invoices via email or electronically and followed up as needed
• Analyze contract terms and details to assure accuracy prior to generating invoices
• Pulled reports for all clients and crossed referenced for proper and timely payment
• Resolved billing discrepancies and submit credit/debit requests as needed
• Trained new hires and covered for employees when out of the office
• Coordinated weekly meetings with management

Vista, CA

• Answered multiple phone calls, determined the nature of the call and directed caller to the appropriate department
• Managed Technicians Nextel phone, diagnosed and resolved connectivity conflicts
• Crossed referenced City permits and ordered check payment
• Resolved customers problems, processed refunds, answered questions and provided exceptional customer service

Carlsbad, CA

• Trained and supervised employees with all new products, software and sales procedure/techniques
• Managed cash tills and inventory
• Efficiently collected and processed cash and credit card receipts
• Maintained, reviewed and analyzed monthly quota records for employees

Certified Nursing Assistant, Adult Health Nurse/Nursing

Associate'S Degree, Health Care Administration/Management

Certification, Accounting And Finance

Certificate, Business Office Administration

Activities and Societies: Member of Achievement Club/ Professional DevelopmentUEI College- San Marcos, California Graduate of Business.