- Ensured smooth operations across platforms like TikTok, Instagram, Amazon, and Shopify, coordinating with support services to resolve issues efficiently.- Led the creation of targeted advertising campaigns on Meta, focusing on strong content and strategic ad placements.- Crafted and managed engaging content for social media platforms including LinkedIn, Facebook, Instagram and TikTok optimizing audience engagement.

- Collaborated seamlessly with cross-functional teams to coordinate content initiatives- Developed and executed comprehensive social media content strategies, emphasizing short-form content for various platforms.- Curated compelling product-related content to drive audience engagement and maximize brand exposure- Oversaw campaign and daily content execution, ensuring impactful social media presence- Worked closely with project managers to complete client projects on schedule.

- Developed and executed content strategies aligned with client brand objectives.- Monitored and assessed social media performance metrics, proactively recommending improvements.- Stayed current with emerging social media platforms and tools, proposing innovative approaches for maximizing online impact.- Diligently managed and promptly responded to comments, messages, and inquiries across all social media platforms.

Digital space that encourages questioning and contributes to awakening consciousness.- Established and developed a brand from inception- Conceptualized and crafted compelling and relevant content- Delivered engaging and impactful audio narratives- Strategically organized and managed episode planning and scheduling- Skillfully conducted interviews, fostering engaging conversations.- Proficient in crafting written content, including transcriptions and show notes- Oversaw hosting and distribution across podcast platforms.

- Managed brand positioning on Facebook & TikTok.- Provided expert customer service and resolved inquiries and concerns across digital channels.- Planned and executed a comprehensive monthly content calendar across the brand's social media platforms.- Contributed as a key member of the organizing committee for the successful and enjoyable celebration of the company's fifth anniversary.- Collaborated in the development from scratch of one of the company's sub-brands.- Achieved virality with 2 TikTok videos, resulting in the highest monthly sales through social media.- Attracted over 1000 TikTok followers within a week.- Designed promotional graphic collateral for the brand.- Maintained a dynamic social media presence through immediate content updates, including stories.- Contributed to crafting internal and external communication materials and generating proposals for sales, post-sales, and administrative teams.

- Telemarketing team leader- Improved lead-to-customer conversion rates by an impressive 10%.- Provided vital support to local commercial strategies.- Conducted comprehensive analysis and documentation of internal corporate processes.- Optimized digital and direct customer communication messaging.- Devised and executed customer education and retention strategies.- Distinguished the Instagram account as the second-highest in engagement across the global Aeropost.com network.

- Compiled a portfolio of prospective insurance clients.- Developed strategic plans to expand market coverage.- Crafted an impactful sales pitch for legal insurance advisory services.- Contributed to policy formulation and internal process enhancement efforts.- Assisted in the seamless issuance of insurance policies.

- Provided direct support to the restaurant manager and assistant manager.- Effectively trained and supervised a team of 4 cashiers in daily cash handling procedures.- Accounted for daily cash closures exceeding $10,000 and maintained meticulous daily cash closure reports.- Fostered positive relationships with a diverse clientele.- Skillfully processed payments for over 150 daily orders.

- Delivered comprehensive customer support for secondary bank channels, including ATMs, applications, and SMS services.- Managed cash transactions with precision.- Actively marketed a range of banking products, including credit cards, savings accounts, and cash loans.