Lorena Rivera Email & Phone Number

Guadalajara, Jal., Mx

• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.• Coordinate internal resources and vendors for the execution of projects.• Ensuring that all projects are delivered on time, within the scope, and budget.• Develop a detailed project plan to track progress and achieve the goals of the project, such as decreasing response time for clients and creating effective sales processes.• Responsible for leading the HR business transformation aligned with the business needs.

• Develop and facilitate consulting sessions, web training programs, and on-site training for hotel owners and staff based on research and analysis to drive the adoption of tools, programs, and best practices.• Develop rapport with hotel owners and serve as a resource to provide information and assist.• hotels in achieving their metrics.• Convey opening day activities to key hotel staff to ensure they are adequately trained, systems are utilized effectively, and hotels are operating according to standards and best practices.• Reduce employee dissatisfaction, enabled and empowered employees through HR programs. Welcome and conduct new team member orientation.• Create programs to foster a positive work environment for all employees. Support and administer the annual team member satisfaction survey.

• Maintain professional relations between both internal and external partners (OTAs, GDS, Travel Agents, Wholesaler, Google) to drive as much revenue as possible to all IHG properties through Global Distribution.• Resolve issues from IHG hotels across all brands and regions including travel industry customers (Travel Agents, OTA, GDS) requiring a wide range of knowledge of IHG programs, promotions, revenue management, rate and inventory management, distribution, content, and general hotel operations.• Contact key hotel personnel on outbound call activity to support revenue-generating activities of the Hotel Operations teams.• Roll out and deliver the new General Manager program for GMs.• Coordinate with internal and external stakeholders to define roles to accomplish Crowne Plaza Move-up for MLAC region.

Guadalajara, Mexico

• Develop the Online Vendors Catalogue for Mexico's region including finding a suitable vendor, product testing, and conditions & price negotiation.• Develop brand standard projects, such as tropicalizing Hallmark products for the Holiday Inn and Holiday Inn Express Refresh; new amenities for Crowne Plaza, Holiday Inn, and Holiday Inn Express; new bedding collection for Holiday Inn and Crowne Plaza; breakfast bar for Holiday Inn Express and conduct pilot testing.• Develop local suppliers as a member of the IHG Owners Association Procurement Task force.• Organize sponsorship for onboarding programs, regional meetings, and national conventions. • Act as the Company's central point of contact by developing an internal database with Standards for Franchisees, IHG employees, hotel staff, and vendors.

Diplomado En Marketing Digital, Especialidad En Re-Branding Y Pymes

Seminar, Finanzas Para No Financieros

Bachelor'S Degree, Marketing