Lorena Ruvalcaba Email & Phone Number

Edinburg

Deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.Leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. Is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience. Provide full leadership over the store.

Accountable for overall performance of the operating unit. Managed stores in diverse markets including Houston, Laredo, Rio Grande City, and RGV. Responsible for store operations, compliance, customer excellence, and financial leadership with sales ranging from 56 – 93 million. Participated in store remodel projects, floor plan design and merchandise trait selection. Experienced with P&L analysis, forecasting, budgeting, margin improvement and markdown management. Managed the Dry Food Division and perishables business initiatives assigned by Home Office. Led general merchandise operations including inventory purchasing and management. Deliver company and government OSHA compliance expectations and improved store standards. Delegate and follow up on company's initiatives. Develop strategy to improve sales, profits and shareholder’s wealth. Network inside and outside the company building relations with the community, vendors/suppliers and officials. Created new revenue streams through strategic merchandising and retailtainment at the store. Utilized purchasing power to improve product availability, selection and margin while reducing cost. Generated new business opportunities by developing good relationships with suppliers, customers and Associates. Managed team of 340 Associates and 14 members of management.

Orlando, Florida Area

This experience allowed me to embrace the Disney culture and practice the learned core values of the company by performing fieldwork at the different attraction parks. I was assigned to the inauguration staff of Animal Kingdom where I helped teach, train and develop the new cast members joining the team. I focused on teaching the Disney culture, promoted diversity and offered exceptional guest service. I was fortunate to be part of the initial structure and procedure development and operations of the park. On the process I was able to strengthen my guest service skills, learn to network, embrace diversity, lead, teach train and develop staff and build effective teams.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

BBA: International Business Management, 1997 University of Texas Pan American - Edinburg, TX, USA

Bachelor'S Degree, International Business Management

Activities and Societies: Executive Vice President of the Forum of International Business Administration (FIRBA)Served as Executive Vice.