Lorena S. Email & Phone Number

Madrid Area, Spain

As the Bursar's Assistant I not only supported the Bursar in the day to day tasks and issues but was also part of several projects during the school expansion. Property - On a daily basis I dealt with maintenance issues as well as health and safety matters. This involved managing our maintenance and cleaning teams; investigating and proposing solutions to solve problems that the school buildings could have; managing the several contracts that the school had and performing checks as well… Show more As the Bursar's Assistant I not only supported the Bursar in the day to day tasks and issues but was also part of several projects during the school expansion. Property - On a daily basis I dealt with maintenance issues as well as health and safety matters. This involved managing our maintenance and cleaning teams; investigating and proposing solutions to solve problems that the school buildings could have; managing the several contracts that the school had and performing checks as well as addressing issues when the agreements were not being followed; purchasing furniture, school and IT equipment as well as all kind of school materials that were required. I also organised the rental of the school facilities by external companies and was heavily involved in the school expansion to a third building.Accountancy -Accounts payable and receivable; journals; monthly bank reconciliations for several bank accounts and credit cards; inventory management and depreciation; age debtor report; preparation for quarterly management accounts, month end and end of year procedures, chasing payments, issuing invoices, assisting with the external accountancy audit, etc.Secretarial - Filing documents, arranging meetings as well as minute taking, assisting organising events and agenda management. Show less

Andaz Liverpool Street

As part of the Front Office management team I was in charged of the front office and guest services teams comprising of 35 employees in total along with the other hotel departments in the absence of the Department’s Head. Provided high customer satisfaction and repeat business, thus maximising profits by ensuring the highest occupancy at maximum yield. Responsible for overseeing the reception and its team, VIP and group arrivals at all times and ensuring special preparations during VIP… Show more As part of the Front Office management team I was in charged of the front office and guest services teams comprising of 35 employees in total along with the other hotel departments in the absence of the Department’s Head. Provided high customer satisfaction and repeat business, thus maximising profits by ensuring the highest occupancy at maximum yield. Responsible for overseeing the reception and its team, VIP and group arrivals at all times and ensuring special preparations during VIP arrivals. Monitoring and checking the accuracy of all front office financial operations was one my main daily tasks. This included being responsible for the Banking of financial transactions done by the department (including payments in cash, credit cards or ledger) as well as chasing overdue payments according to the Aged Debtor Report. Processing invoices for individual clients and groups, authorising rebates and refunds, checking and amending incorrect postings and charges, the correct administration of Petty Cash and the preparation and verification of daily reports (payment and refund report, cashier audit report, negative posting report) were some tasks carried out on a daily basis.I conducted training sessions and was in charge of the professional development of an average of 5 employees through monthly updates and appraisals and also verified rates/discounts, daily sales reconciliation, cash and room inventory controls. I supervised and maintained the IT systems including Opera, Triton, interfaces, credit card system, TMS and key encoders in conjunction with the Information Technology Manager. I was responsible for the evacuation of guest during emergency situations and assisted with day-to-day administration, staff rotas, planning of Front Office services and interviewing process. Whilst in this role I contributed to increase the profitability of the rooms division revenue through an upselling program by an average of £10,000 per month. Show less

Andaz Liverpool Street

During my role as a Front Office Team Leader I oversaw the setup of groups billing information/requirements, supervised Pay Master accounts and maintained effective communication with related departments. I maintained good working relationship amongst Front Office employees and ensured that staff provided with high standard customer service in compliance with the hotel standards, policies and procedures. I also managed our Front Office employees in order to maximise their effectiveness… Show more During my role as a Front Office Team Leader I oversaw the setup of groups billing information/requirements, supervised Pay Master accounts and maintained effective communication with related departments. I maintained good working relationship amongst Front Office employees and ensured that staff provided with high standard customer service in compliance with the hotel standards, policies and procedures. I also managed our Front Office employees in order to maximise their effectiveness while developed their potential and ensured necessary safety and security procedures are adhered to. Furthermore, I performed regular departmental stock audits and assisted the Services Manager to oversee financial operations. Show less

London, United Kingdom

Worked on multiple roles including Office Coordinator, Receptionist and Reservations.I managed customer enquiries, reservation requests, travel requests, production of pro-forma invoices and dealt with invoicing matters via e-mail along with overseeing the arrivals and departures. I was responsible for welcoming/ greeting VIP guests, special requests and provided first-class customer service, both face to face and over the telephone. I ensured that health and safety/hygiene… Show more Worked on multiple roles including Office Coordinator, Receptionist and Reservations.I managed customer enquiries, reservation requests, travel requests, production of pro-forma invoices and dealt with invoicing matters via e-mail along with overseeing the arrivals and departures. I was responsible for welcoming/ greeting VIP guests, special requests and provided first-class customer service, both face to face and over the telephone. I ensured that health and safety/hygiene sanitation standards were maintained at all times and dealt with office administration duties as well as with cash, cheques and credit card transactions in accordance with the hotel policy. In 2007 I was also part of the reopening of the Great Eastern Hotel as the Andaz Liverpool Street, a new concept of hospitality by Hyatt. Show less

Aat Level 3 - Diploma In Accounting, Accounting

Aat Level 2 - Certificate In Accounting, Accounting

Masters In European Tourism Management, Tourism And Travel Services Management

Masters In European Tourism Management

Masters In European Tourism Management

Bachelor Of Arts In Tourism Management, Tourism, 2:1

Certificate Of Proficiency In English, English

Cima Certificate In Business Accounting, Accounting And Finance