• Efficiently managed escrow hold accounts, reducing fund release time, and improving customer engagement.• Demonstrated exceptional communication and collaboration skills across departments, playing a critical role in understanding and coordinating efforts with Commercial Relationship Officers, Loan Origination Managers, Underwriting Managers, and Closing Managers across all PonceBank.• Managed the Quality Control pipeline and implemented LOS nCino for the Lending Department, ensuring colleagues met due dates and enhancing collaboration.• Acquired expertise in various systems including nCino, Moody, Fiserv, Jira, and Microsoft Office suite. Designated as a trainer for the Lending Department, hosting training sessions, and providing guidance to coworkers.• Increased skills in planning and time management, taking on new projects while completing daily tasks. Organized meetings and worked closely with the manager to reduce mistakes and progress further in projects.

• Demonstrated proficiency in performing daily commercial banking, business lending, and underwriting functions.• Successfully managed initial loan approvals and collaborated closely with clients to compile necessary documentation.• Conducted multiple daily reconciliations based on lending data, contributing to informed lending decisions.• Applied keen data evaluation skills to assess information from loan applications, enhancing lending process efficiency.

• Executed sales strategies like cross-selling and upselling to drive revenue growth.• Achieved and maintained a monthly sales quota of $10,000 in premium through proactive client outreach via cold calling and referrals.• Educated clients on diverse topics including the claims process, savings opportunities, and detailed explanations of their existing coverage.• Played a pivotal front-office role, fostering strong and ethical customer relationships.

• Delivered financial advice and education to low-wealth New Yorkers through informative Power Point presentations.• Developed personalized budget spreadsheets for clients, offering guidance on personal finance matters.• Educated clients on credit scores, offering insights into credit repair and strategies to improve FICO scores.• Offered complimentary tax preparation services for lower-income New Yorkers utilizing the Tax Wise software program.

• Advanced from a summer intern to junior sales manager due to outstanding performance and innovative contributions.• Improved store inventory and product management by migrating inventory tracking from a manual notebook system to an Excel spreadsheet.• Analyzed monthly financial statements meticulously, comparing sales revenues, expenses, and tax rates.• Partnered with management to propose and deliver an initiative to introduce a Dealer Management Solution as a new database.

• Conducted cash register operations and fulfilled associated customer service responsibilities.• Monitored front-of-store activities to safeguard Michaels' assets, including cash, checks, media, and merchandise.•Provided customer assistance in selecting fabrics, offering creative suggestions, and aiding with arts and crafts ideas.