• Support case development by requesting appropriate medical records, billing and continuously follow up on requests.• Generate case reports and contribute to weekly meetings with staff and attorneys regarding case statuses.• Maintain in contact with clients regarding their treatment and case progress.• Input incoming case files into database system of 100+ pre-litigation cases.• Distribute letters of representation to appropriate auto insurance carriers and obtain policy information (experience workingwith auto insurance carriers such as State Farm, Geico & Progressive).• Verify outstanding treatment balances for client & submit billing to appropriate health carriers such as Aetna, Ambetter,Florida Blue. Upkeep health subrogation health liens.

• Responsible for using my communication, technology, and multi-tasking skills in order to efficiently route guests to 5+litigation attorneys (in person and through multi-line telephone system).• Maintained and scheduled conference rooms for attorney/client meetings, which enforced my attention to detail.• Issued visitor and parking passes, while keeping track of monthly costs of mailed correspondence and parking validations.

• Coordinated attorney/ client conferences, professional lunches and marketing events, which highlighted the importance ofnetworking and face to face interaction in order to build and maintain a strong client base.• Distributed biweekly office vendor’s payments for operational services, which taught me about bookkeeping and payroll.• Filed complaints to county court e-filing system, which made me familiar with the court websites.• Distributed, scanned & filed incoming mail, such as offers, medical bills, records and insurance information.

• Enforced, coached, and encouraged company core values and brand to each team member.• Supervised and executed shift changes and delegated responsibilities for inventory and management of restaurant.• Enforced sanitation and safety procedures during training of incoming employees for home store in Doral, FL, as well asGrand Openings in Miami (Flagler Park), Alabama and Georgia.

• Maintained a clean, fast, and accurate dining experience for all guests.• Experience in serving and greeting people developed my ability to take orders, stay attuned to the needs of the customer, andreinforced my communication skills to in order to be successful, which are applicable skills in any workplace.