Lorena Salgado Email & Phone Number

Mexico City, Mexico

Ciudad De México, México

México

Leading the account management of accounts of Mexico and Central America, focusing on targeting propensity companies where we can help to deliver value an unblock potential uses cases. Using data to understand my BoB risks and create strategies to maintain and accelerate product adoption, or customer led strategies to create plans for growth.Really close to my customers to help them out to get the most of our solutions in order to accelerate their project, reduce churn and increase retention, having top of mind as the main goal to make them successful and generate a great customer experience.

México

As an Account Manager, my key role was to establish and mantain long-term relationships with my assigned book of business, helping them to achieve their goals with our solutions through a joint success plan, achieving expansion into other products.Also, renewal was key for growing my BoB so, having great communication with my customers allowed me to maintan rhythm and being able to even re-negotiate in order to look for the best solution for them.As a hybrid rep, I had to cover different accounts where there was no Salesforce presence, and create plans to outbound and uncover needs and pains that could allow them to achieve their business objectives.First of the team on certifying in "Salesforce Pitch Deck", helping my team to feel comfortable with Salesforce value proposition from the techical to the business proposal.

Ciudad De México, México

My role as a SMB AM was hybrid, mainly focused on our current customers, making account plans in order to have a complete view of the account, highlighting potential risks and opportunities areas in terms of expansion of our Zendesk's footprint. The use of data and the regular cadences with my customers helped me to identify how we can help our customer to be successful with the use of our technology to de-risk churn and assure the renewal . On the other side hunting was top of mind and I was measured for it, looking and prospecting new accounts creating plans to make a creative strategy to outreach and enable valuable conversations, focusing on the persona role and the value of our solutions that were part of my KPI's as well.Sold the largest deal of the segment (on that time) through a great relationship with my customer such as joint close plan that looked for the best of their business.

México

Prospecting Enterprise new accounts was part of my day-to-day goal , through the creation of account plans that involves mapping and messaging strategy creation, to introduce Zendesk's value. Driving sales growth and pipeline was one of my biggest KPI's through setting up qualified meetings for Account Executives and help them out with the progression.MVP Q3 - work as a team and share always my learnings

Ciudad De México Y Alrededores, México

As a Sales Development Representative my key responsability was to support all the inbound leads, prioritize and qualify them through a specific methodology, such as validate business opportunities and potential expansion within the account. Also, manage a high volumen of conversations through phone and email, being able to add value and engage for a great experience.Leader of the buddy program for LDR/SDR team to help them our with their skills to prepare them to their career path within Zendesk such as developing better stakeholder management.Consistent top performer and buddy for new hires

México

Prospect and onboard new sales partners to promote our Enterprise Solutions. Part of my responsibility was to ensure that every of them have a Partner Success Plan, delimiting metrics, objectives (learning, feedback, goals) and construct cadences to build long-term relationships and offer new alternatives to Account Executives to bring and progress business opportunities.

México

On my day to day I was in charge of identifying and solve business opportunity areas of high level customers from big accounts, by creating joint plans and promoting high complexity solutions and product lines from Huawei Enterprise (Infrastructure and SaaS), highlighting technical and commercial advantages of them, through demos using a storytelling approach. Also had the chance to be an ambassador in local and international events, promoting Huawei Solutions and generating opportunities to work with the sales team. Following up after their visit and demo experience, to move forward in the sales process and help Sales Reps to achieve their goals.

As an intern my main reponsibilities were support in different events organized by theInterinstitutional relations direction, mainly in the logistics and realization of feedback reports.I collaborated in the production of marketing material of the organized events, highlighting goals and results, being published in the official social media accounts of the institution.