Lorena De Paula Email and Phone Number
Lorena De Paula personal email
- Valid
Engineer with MBA in Sales, Negotiation and High Performance Results at the Pontifícia Universidade Católica do Rio Grande do Sul;Customer-Centric: direct action with high performance in implementing/updating processes, aiming at automation and agility of customer information (My Prysmian Portal / Prysmian Pay / Cable 2.0);“Customer Focus” recognition award focused at the service and satisfaction of a large accountManagement of Client A contracts, with direct impact on the Business Unit.
Prysmian
View- Website:
- prysmiangroup.com
- Employees:
- 8832
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Senior Contract Management - Customer ServicePrysmian Nov 2024 - PresentSorocaba, São Paulo, Brasil-Customer service - After-sales and other commercial operations (Orders, returns, complaints and reports)-Management of contracts (Industrial & Construction)-Proficiency in SAP software -Engaging in S&OP meetings and monitoring KPIs in customer service department-Updating and monitoring the margin file-Problem solving as part of daily work-Decision-making autonomy-Participate in the “Prysmian Digitalization” Projects, aiming for efficiency and accuracy of… Show more -Customer service - After-sales and other commercial operations (Orders, returns, complaints and reports)-Management of contracts (Industrial & Construction)-Proficiency in SAP software -Engaging in S&OP meetings and monitoring KPIs in customer service department-Updating and monitoring the margin file-Problem solving as part of daily work-Decision-making autonomy-Participate in the “Prysmian Digitalization” Projects, aiming for efficiency and accuracy of information-Interface with various departments within the company, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products Show less -
Contract Management - Customer ServicePrysmian Group Oct 2021 - Dec 2024Sorocaba, São Paulo, Brasil-Customer service - After-sales and other commercial operations (Orders, returns, complaints and reports)-Management of contracts (Industrial & Construction)-Proficiency in SAP software -Engaging in S&OP meetings and monitoring KPIs in customer service department-Updating and monitoring the margin file-Problem solving as part of daily work-Decision-making autonomy-Participate in the “Prysmian Digitalization” Projects, aiming for efficiency and accuracy of… Show more -Customer service - After-sales and other commercial operations (Orders, returns, complaints and reports)-Management of contracts (Industrial & Construction)-Proficiency in SAP software -Engaging in S&OP meetings and monitoring KPIs in customer service department-Updating and monitoring the margin file-Problem solving as part of daily work-Decision-making autonomy-Participate in the “Prysmian Digitalization” Projects, aiming for efficiency and accuracy of information-Interface with various departments within the company, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products Show less -
Sales SupervisorStucchi Engates Hidráulicos Ltda Sep 2019 - Jul 2021Sorocaba, Brazil- New customers' acquisition- Management of Customers Portfolio- Negotiations of price, term and payment conditions- Post Sales aiming clients fidelization for service excellence- Front office and backoffice management- CRM tool- Elaboration and management of KPI's and Reports- People management, team training and monitoring of sales representatives' activities- Daily interaction with related departments (Fiscal, Financial and Logistics)- Content development… Show more - New customers' acquisition- Management of Customers Portfolio- Negotiations of price, term and payment conditions- Post Sales aiming clients fidelization for service excellence- Front office and backoffice management- CRM tool- Elaboration and management of KPI's and Reports- People management, team training and monitoring of sales representatives' activities- Daily interaction with related departments (Fiscal, Financial and Logistics)- Content development for Digital Marketing- Monthly planning meetings with the Head Office's Marketing department for the development and execution of new materials for technical support to employees and customers- Support in the decision making processes Show less -
Sales RepresentativeStucchi Engates Hidráulicos Ltda. Sep 2018 - Sep 2019Sorocaba Area, Brazil- Sales Prospecting- Keeping the customers' record up to date- Sending purchases orders according to budget proposal and procedures defined by Stucchi- Issuing Invoices- Procedures of credit analysis, handling, storage and shipping products- Customer support during purchase and post sales. -
Au PairAu Pair In America Sep 2015 - Sep 2017Chicago AreaSkills:- Adaptability to new environments;- English improvement through courses and cultural immersion;- Personal Development;- Agility in decision making;- Attention to detail;- Multitasking- Intercultural communication development.
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EstagiáriaPrysmian Group Jun 2013 - Dec 2014-Atuação na área de engenharia de produto, focada no desenvolvimento de novos materiais e componentes, com projetos de redução de custo. Busca por materiais alternativos, que atendam às especificações da empresa e de seus clientes;-Acompanhamento dos novos materiais durante a etapa de produção, assim como a execução de ensaios para a validação destes antes e depois do processamento;-Responsável pelo cadastramento dos componentes no sistema informatizado SAP no módulo de desenvolvimento… Show more -Atuação na área de engenharia de produto, focada no desenvolvimento de novos materiais e componentes, com projetos de redução de custo. Busca por materiais alternativos, que atendam às especificações da empresa e de seus clientes;-Acompanhamento dos novos materiais durante a etapa de produção, assim como a execução de ensaios para a validação destes antes e depois do processamento;-Responsável pelo cadastramento dos componentes no sistema informatizado SAP no módulo de desenvolvimento de matéria prima e elaboração de documentos técnicos para uso interno e homologação ANATEL de produtos. Show less -
RecepcionistaPrefeitura Municipal De Salto De Pirapora - Psf Jun 2012 - May 2013Salto De Pirapora-Responsável pelo atendimento ao público, dando suporte aos pacientes para sanar dúvidas e direcioná-los de acordo com o procedimento;-Agendamento de consultas, assim como envio e recebimento de guias médicas e outros documentos.
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EstagiáriaBanco Do Povo Paulista - Salto De Pirapora Sep 2010 - May 2012-Responsável pelo contato com o cliente em potencial, explicando o procedimento e coletando informações para o financiamento. Negociação das dívidas dos clientes, oferecendo condições alternativas e reportar à matriz do Banco do Povo quais as ações tomadas para redução da inadimplência da unidade;-Captação de novos clientes apresentando simulações de valores e oportunidades ;-Responsável pela interface entre Banco do Povo, a entidade de crédito Banco do Brasil e o cliente.
Lorena De Paula Skills
Lorena De Paula Education Details
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Business, Management, Marketing And Related Support Services -
Graduação Em Engenharia Química -
Colégio Mundo Novo - SorocabaEnsino Médio
Frequently Asked Questions about Lorena De Paula
What company does Lorena De Paula work for?
Lorena De Paula works for Prysmian
What is Lorena De Paula's role at the current company?
Lorena De Paula's current role is After Sales / Customer Service Management / Customer Success Management / Projects / Continuous Improvement.
What is Lorena De Paula's email address?
Lorena De Paula's email address is lo****@****ail.com
What schools did Lorena De Paula attend?
Lorena De Paula attended Pontiífica Universidade Do Rio Grande Do Sul, College Of Dupage, Universidade De Sorocaba, Colégio Mundo Novo - Sorocaba.
What are some of Lorena De Paula's interests?
Lorena De Paula has interest in Social Services, Children, Civil Rights And Social Action, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.
What skills is Lorena De Paula known for?
Lorena De Paula has skills like Microsoft Excel, Microsoft Office, Microsoft Powerpoint, Microsoft Word, Sap.
Who are Lorena De Paula's colleagues?
Lorena De Paula's colleagues are Shaquann Murrell, Patrick Olivas, Marta Ruiz Garfia, Edmilson Ribeiro, Humber Gonzalez, Antonio Celentano, Andrea Ramponi.
Not the Lorena De Paula you were looking for?
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Lorena de Paula
O Maior Ativo De Uma Empresa, São Seus Colaboradores. Podemos Encontrar E Cortar Pela Raiz O Que Vem Impedindo Você Ou Sua Equipe De Ter A Performance Que Deseja!São Paulo, Sp -
1voxtecnologia.com.br
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Lorena De Paula
Ux Research & Digital Marketing Specialist | Ceo At Hi Lorena Ltda | Mba Candidate In Ux Research | Open To International OpportunitiesJundiaí, Sp -
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