Lorena De Paula

Lorena De Paula Email and Phone Number

After Sales / Customer Service Management / Customer Success Management / Projects / Continuous Improvement @ Prysmian
italy
Lorena De Paula's Location
Sorocaba, São Paulo, Brazil, Brazil
Lorena De Paula's Contact Details

Lorena De Paula personal email

About Lorena De Paula

Engineer with MBA in Sales, Negotiation and High Performance Results at the Pontifícia Universidade Católica do Rio Grande do Sul;Customer-Centric: direct action with high performance in implementing/updating processes, aiming at automation and agility of customer information (My Prysmian Portal / Prysmian Pay / Cable 2.0);“Customer Focus” recognition award focused at the service and satisfaction of a large accountManagement of Client A contracts, with direct impact on the Business Unit.

Lorena De Paula's Current Company Details
Prysmian

Prysmian

View
After Sales / Customer Service Management / Customer Success Management / Projects / Continuous Improvement
italy
Employees:
8832
Lorena De Paula Work Experience Details
  • Prysmian
    Senior Contract Management - Customer Service
    Prysmian Nov 2024 - Present
    Sorocaba, São Paulo, Brasil
    -Customer service - After-sales and other commercial operations (Orders, returns, complaints and reports)-Management of contracts (Industrial & Construction)-Proficiency in SAP software -Engaging in S&OP meetings and monitoring KPIs in customer service department-Updating and monitoring the margin file-Problem solving as part of daily work-Decision-making autonomy-Participate in the “Prysmian Digitalization” Projects, aiming for efficiency and accuracy of… Show more -Customer service - After-sales and other commercial operations (Orders, returns, complaints and reports)-Management of contracts (Industrial & Construction)-Proficiency in SAP software -Engaging in S&OP meetings and monitoring KPIs in customer service department-Updating and monitoring the margin file-Problem solving as part of daily work-Decision-making autonomy-Participate in the “Prysmian Digitalization” Projects, aiming for efficiency and accuracy of information-Interface with various departments within the company, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products Show less
  • Prysmian Group
    Contract Management - Customer Service
    Prysmian Group Oct 2021 - Dec 2024
    Sorocaba, São Paulo, Brasil
    -Customer service - After-sales and other commercial operations (Orders, returns, complaints and reports)-Management of contracts (Industrial & Construction)-Proficiency in SAP software -Engaging in S&OP meetings and monitoring KPIs in customer service department-Updating and monitoring the margin file-Problem solving as part of daily work-Decision-making autonomy-Participate in the “Prysmian Digitalization” Projects, aiming for efficiency and accuracy of… Show more -Customer service - After-sales and other commercial operations (Orders, returns, complaints and reports)-Management of contracts (Industrial & Construction)-Proficiency in SAP software -Engaging in S&OP meetings and monitoring KPIs in customer service department-Updating and monitoring the margin file-Problem solving as part of daily work-Decision-making autonomy-Participate in the “Prysmian Digitalization” Projects, aiming for efficiency and accuracy of information-Interface with various departments within the company, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products Show less
  • Stucchi Engates Hidráulicos Ltda
    Sales Supervisor
    Stucchi Engates Hidráulicos Ltda Sep 2019 - Jul 2021
    Sorocaba, Brazil
    - New customers' acquisition- Management of Customers Portfolio- Negotiations of price, term and payment conditions- Post Sales aiming clients fidelization for service excellence- Front office and backoffice management- CRM tool- Elaboration and management of KPI's and Reports- People management, team training and monitoring of sales representatives' activities- Daily interaction with related departments (Fiscal, Financial and Logistics)- Content development… Show more - New customers' acquisition- Management of Customers Portfolio- Negotiations of price, term and payment conditions- Post Sales aiming clients fidelization for service excellence- Front office and backoffice management- CRM tool- Elaboration and management of KPI's and Reports- People management, team training and monitoring of sales representatives' activities- Daily interaction with related departments (Fiscal, Financial and Logistics)- Content development for Digital Marketing- Monthly planning meetings with the Head Office's Marketing department for the development and execution of new materials for technical support to employees and customers- Support in the decision making processes Show less
  • Stucchi Engates Hidráulicos Ltda.
    Sales Representative
    Stucchi Engates Hidráulicos Ltda. Sep 2018 - Sep 2019
    Sorocaba Area, Brazil
    - Sales Prospecting- Keeping the customers' record up to date- Sending purchases orders according to budget proposal and procedures defined by Stucchi- Issuing Invoices- Procedures of credit analysis, handling, storage and shipping products- Customer support during purchase and post sales.
  • Au Pair In America
    Au Pair
    Au Pair In America Sep 2015 - Sep 2017
    Chicago Area
    Skills:- Adaptability to new environments;- English improvement through courses and cultural immersion;- Personal Development;- Agility in decision making;- Attention to detail;- Multitasking- Intercultural communication development.
  • Prysmian Group
    Estagiária
    Prysmian Group Jun 2013 - Dec 2014
    -Atuação na área de engenharia de produto, focada no desenvolvimento de novos materiais e componentes, com projetos de redução de custo. Busca por materiais alternativos, que atendam às especificações da empresa e de seus clientes;-Acompanhamento dos novos materiais durante a etapa de produção, assim como a execução de ensaios para a validação destes antes e depois do processamento;-Responsável pelo cadastramento dos componentes no sistema informatizado SAP no módulo de desenvolvimento… Show more -Atuação na área de engenharia de produto, focada no desenvolvimento de novos materiais e componentes, com projetos de redução de custo. Busca por materiais alternativos, que atendam às especificações da empresa e de seus clientes;-Acompanhamento dos novos materiais durante a etapa de produção, assim como a execução de ensaios para a validação destes antes e depois do processamento;-Responsável pelo cadastramento dos componentes no sistema informatizado SAP no módulo de desenvolvimento de matéria prima e elaboração de documentos técnicos para uso interno e homologação ANATEL de produtos. Show less
  • Prefeitura Municipal De Salto De Pirapora - Psf
    Recepcionista
    Prefeitura Municipal De Salto De Pirapora - Psf Jun 2012 - May 2013
    Salto De Pirapora
    -Responsável pelo atendimento ao público, dando suporte aos pacientes para sanar dúvidas e direcioná-los de acordo com o procedimento;-Agendamento de consultas, assim como envio e recebimento de guias médicas e outros documentos.
  • Banco Do Povo Paulista - Salto De Pirapora
    Estagiária
    Banco Do Povo Paulista - Salto De Pirapora Sep 2010 - May 2012
    -Responsável pelo contato com o cliente em potencial, explicando o procedimento e coletando informações para o financiamento. Negociação das dívidas dos clientes, oferecendo condições alternativas e reportar à matriz do Banco do Povo quais as ações tomadas para redução da inadimplência da unidade;-Captação de novos clientes apresentando simulações de valores e oportunidades ;-Responsável pela interface entre Banco do Povo, a entidade de crédito Banco do Brasil e o cliente.

Lorena De Paula Skills

Microsoft Excel Microsoft Office Microsoft Powerpoint Microsoft Word Sap

Lorena De Paula Education Details

Frequently Asked Questions about Lorena De Paula

What company does Lorena De Paula work for?

Lorena De Paula works for Prysmian

What is Lorena De Paula's role at the current company?

Lorena De Paula's current role is After Sales / Customer Service Management / Customer Success Management / Projects / Continuous Improvement.

What is Lorena De Paula's email address?

Lorena De Paula's email address is lo****@****ail.com

What schools did Lorena De Paula attend?

Lorena De Paula attended Pontiífica Universidade Do Rio Grande Do Sul, College Of Dupage, Universidade De Sorocaba, Colégio Mundo Novo - Sorocaba.

What are some of Lorena De Paula's interests?

Lorena De Paula has interest in Social Services, Children, Civil Rights And Social Action, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Arts And Culture, Health.

What skills is Lorena De Paula known for?

Lorena De Paula has skills like Microsoft Excel, Microsoft Office, Microsoft Powerpoint, Microsoft Word, Sap.

Who are Lorena De Paula's colleagues?

Lorena De Paula's colleagues are Shaquann Murrell, Patrick Olivas, Marta Ruiz Garfia, Edmilson Ribeiro, Humber Gonzalez, Antonio Celentano, Andrea Ramponi.

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