Lorena Sena Email & Phone Number

Consumer and Cross

João Pessoa, Paraíba, Brasil

Team leader - Product-Coordination of the Digital Products and Customer Success Squad, POs team managing 6 digital service channels -ChatBot, URA, Totem, Sites, App plus 1 internal CRM.-Conducting strategic and ideation workshops and Experimentations. -Some results: Best App among Energy Distributors with 4.6pps on the Play Store (increase of 1.3 p.p. in 1 year); Biggest digital share among distributors 83% in 2021 (base of 8MM BR customers); We maintained all digital service… Show more Team leader - Product-Coordination of the Digital Products and Customer Success Squad, POs team managing 6 digital service channels -ChatBot, URA, Totem, Sites, App plus 1 internal CRM.-Conducting strategic and ideation workshops and Experimentations. -Some results: Best App among Energy Distributors with 4.6pps on the Play Store (increase of 1.3 p.p. in 1 year); Biggest digital share among distributors 83% in 2021 (base of 8MM BR customers); We maintained all digital service channels(products) with NPS above 4 (scale 1-5)In addition, conducting agile ceremonies, discovery processes, creation and critical analysis of okrs and special experimentation projects focused on service and innovation in service journeys. Show less

Brazil

Development and monitoring of innovation and entrepreneurship projects for Engineering, IT and Architecture coursesReformulation of project and innovation methodologies for 6 university campuses( BR)

Natal, Rio Grande Do Norte, Brazil

Executive management of the Startup Incubator with potfolio of more than 15 startups- Training and training of entrepreneurs and mentorsPlanning and improvement of processes and strategic kpis of the incubator, I acquire more than R$ 100k in investment

Natal E Região, Brasil

Voluntário_Intercâmbios Sociais para Organizações

Strategic Planning and Management of the portfolio of technological and consulting projects of the 7 project units of the SENAI regional unit Business modeling for startups and industries aiming at public notices and awards - more than 10 award-winning innovation projects and 1 accelerated startupInterlocution in projects APEX and CNI - Collaboration in the Business Case of the Senai Institute for Innovation in Renewable Energies ( R$ 8MM)

Natal E Região, Brasil

Research focused on the renewable energy, specifically wind power. The ambition of the dissertation is to point out and praise the use of sustainability indicators as a new management tool that can be used both in private and state. For both study areas are enhanced as process engineering, statistical and structural equations, sustainability, strategy, performance indicators, energy efficiency, innovation and others.

Master'S Degree, Engenharia Industrial, Grande Área : Sustentabilidade/Energias Renóvaveis

Activities and Societies: CRI-AÇÃO ( Criatividade e Inovação em Processos e Produtos) http://www.criacao.ufrn.br/?lang=pt

Posgraduate, Environmental Licensing Onshore

Bachelor Of Engineering (B.E.), Engenharia Industrial

Bachelor'S Degree, Negócios Internacionais E Comércio Exterior

Msc. Industrial Engineer, Innovation, Sustainability, Project Management And Quality.