KGP Services is the leading provider of complete, customized, and scalable supply chain and network transformation solutions for the communications industry, whose vision is to be the go-to partner that enables customers to build, optimize and transform their networks. KGP Services is the only large-scale organization that combines a comprehensive suite of technical strategy and implementation services with a national logistics network and portfolio of technology partnerships. With the addition of the recent launch of the KGP Services Solution Innovation Center to evaluate, design, and engineer cloud and virtualization solutions developed and operationalized in a live network environment, KGP Services is focused on being a trusted partner for customers and providing a single brand that can deliver a complement of network solutions.Primary contact for Verizon National Projects covering U.S. and Puerto Rico, leading cross-functional project teams using resources from all functional areas of the company, as well as communicating all aspects of the project status and risks including identification and resolution/escalation of issues threatening project deliverables. Key figure managing relevant Verizon National deployments, creating and facilitating project timelines, guiding conference calls, generating status reports, monitoring internal material deliveries, identifying and reporting technical and site design issues, processing and reporting metrics, developing and/or managing other project related activities and processes applying the project management methodology, process, tools, and techniques. Developed an important relationship with the customer, enhancing their confidence to manage large challenging projects, increasing the customer satisfaction.

Primary contact for T-Mobile and Verizon National Projects covering U.S. and Puerto Rico, leading cross-functional project teams using resources from all functional areas of the company, as well as communicating all aspects of the project status and risks including identification and resolution/escalation of issues threatening project deliverables. Key figure managing relevant T-Mobile and Verizon National deployments, creating and facilitating project timelines, guiding conference calls, generating status reports, monitoring internal material deliveries, identifying and reporting technical and site design issues, processing and reporting metrics, developing and/or managing other project related activities and processes applying the project management methodology, process, tools, and techniques. Developed an important relationship with the customer, enhancing their confidence to manage large challenging projects, increasing the customer satisfaction.

Oversaw multiple simultaneous projects throughout lifecycles including establishing scope, creating and managing budgets, defining job roles and assigning tasks, handling risk management, and identifying and addressing issues ensuring milestone achievement and client satisfaction. Spearheaded resource allocation and project reporting, conducted team meetings, and implemented program management Best Practices including change requests, issue management, risk management and decision tracking. Collaborated with sales force for opportunity assessments and proposal phases of professional service process, relating to deployment approach, timeline and deliverables. Achievements:• Turned around poor performing project and bolstered client confidence in company by creating and implementing internal controls and follow-up for System Engineer activities including establishing Action Item Register assigning tasks to engineers and sales manager, creating ownership of function, as well as, conducting weekly customer reviews.

Oversaw full-cycle programs for T-Mobile projects overseeing team of Field Engineers across the U.S., Puerto Rico, and Hawaii for three MUSD per year. Directed all aspects of scope including project performance, time allocation, cost, and quality by constantly evaluating project progress and conducting regular team status meetings. Handled operational budgets, staffing requirements, resources, and risk management. Created and maintained project schedule by identifying and monitoring timeline, milestones, tasks, resources, task dependencies, and critical paths. Fostered and maintained solid working relationships with T-Mobile Field Engineers aligning project to requirements and changes including facilitating appropriate site permissions, ensuring Statements of Work, Method of Procedures approvals and materials delivered onsite. Manage vendors, contractors and subcontractors ensuring consistent and compliant work. Achievements:• Achieved payment on 75% of outstanding invoices for T-Mobile, garnering client kudos, by implementing streamlined billing process and collecting on invoices within four months. • Bolstered customer satisfaction metrics by collecting 75% of outstanding necessary documentation from field engineers for project close-out processing within five months. Company implemented documentation gathering process as Best Practice.

Managed full-cycle T-Mobile National projects consisting of new hardware / software deployment and upgrades to existing platforms with aggregate value of $4.6M, as well as, small projects for Bahamas Communication Company. Led daily efforts of eight engineers supervising full project scope after sales force handoff including preparing and reviewing schedule and budget, constructing team, overseeing logistics and materials procurement and allocation, final project delivery, business analysis, and quality. Coordinated and conducted weekly internal and customer meetings on site, liaised and negotiated within and across the project teams and stakeholders ensuring alignment and common understanding by establishing clear expectations in accordance with Project Plan. Achievements:• Increased customer satisfaction scores 75% based on client relationship management and another 50% increase through outstanding project documentation and client information delivery.• Grew project revenue from 5% to 10% quarterly by focusing on company goals and top client service delivery.• Improved hardware delivery times an average of 30% through effective collaboration with procurement and logistics teams including being selected to manage hardware delivery to new, large client Telus Canada based on track record of efficiency.

Directed two international projects for Bahamas telecommunications company upgrading messaging platform to support increased volume. Supervised two engineers developing overall project management strategy and working with discipline leads and project teams seamlessly executing plan. Drove project planning activities including Statement of Work and management of WBS and Project Change Control. Performed stakeholder identification and matrix, team management, Risk & Issues Management, Communication Management, project financials, and regular project status reporting. Established and maintained project schedule by identifying and monitoring resource estimates, project timeline, milestones, task dependencies, and critical path. Managed risks and scope creep proactively identifying potential problems and solutions. Performed cross-functional teamwork including collaborations with Business Unit, Product Management, R&D, Procurement, Logistics, Sales, and Pre-Sales. Achievements:• Garnered client and the company recognition for facilitating on-time delivery of project through obstacles including hard to reach and unmotivated customer employing cross-functional teams including customer service representatives to follow-up on missed calls or appointments ensuring consistent contact and progress reports on project.

Led activities and efforts of four Junior Project Managers, four contract Installers, and eight engineers overseeing multiple simultaneous large-scale engagements. Handled planning and prioritization of deliverables and resources working across projects based on scope of work, project goals, and deadlines. Performed comprehensive needs assessment identifying client needs and adjusting scope of work to address requirements, conducted training Junior Project Manager training on Tellabs project management methodologies and Best Practices. Developed and maintained project schedule statuses, resources, deliverables, risks and issues, and timelines throughout the project. Oversaw cost control efforts and milestone achievement ensuring deadlines by facilitating resource planning, organizing, and prioritizing. Achievements:• Achieved $28M revenue goal for Telmex deployment through leveraging extensive cultural and procedural knowledge to pair closely with customer ensuring proper alignment, on-time delivery, and client satisfaction. • Exceeded revenue targets 25% within first year as Project Manager by driving team and delivering skill enhancement training ensuring quality, accuracy, and efficiency in work.

Managed Installation Manager and Installation Supervisor in development projects using Alcatel-Lucent methodologies. Identified and addressed issues and project dependencies through partnering with other Project Managers and cross-functional teams. Paired with Logistic team determining project deliverables, milestones and duration, developed project plans and presented status and expectations of project timelines to all teams and stakeholders. Achievements:• Achieved invoicing for $4M in overdue projects through comprehensive research, customer negotiation, and relationship management across large challenging company. • Facilitated 10% increase in projects per quarter and boosted customer satisfaction 50% by developing and leveraging solid working relationship with customers.

Reporting to Sales Account Director, responsible for managing all Lucent’s Telmex purchase orders throughout Mexico to ensure completed projects were recognized as revenue in timely manner. Liaison between client staff and Lucent sales and technical staff.

Responsible for testing Telcel cell system across Mexico to benchmark/compare with competitors’ systems. Analyzed data, provided recommendations to optimize network Specialist in AMPS, CDMA, TDMA , GSM, softwares including MapInfo, News, Baseline and WorkBench and measuring equipment Comarco GEN II-4, Comarco Baseline.