Promoting and implementing from scratch the IT and Network Business Continuity Management System (BCMS), achieving compliance with global company policies and ISO 22301.Strategic planning with stakeholders to identify, assess, and mitigate potential risks.Evaluation of annual updates of Business and Application Impact Analysis (BIA&AIA),to guarantee the correct documentation of critical processes and their dependencies.Coordination of disaster recovery tests and business continuity exercises, ensuring plan´s functionality and RTO and RPO gap detection.Developing awareness and training annual program for critical teams, driving faster response to critical events.Reporting metrics to stakeholders in order to promote engagement.Assists internal audits in the development of appropriate metrics to access compliance with Enterprise DR/BCP guidelines and standard.Collaborating with internal and external audits and making appropriate improvements to comply with DRP/BCP guidelines and standards.Proposing most appropriate recovery type on technology to accomplish business needs.Liaise with internal and external auditors on annual recertification efforts.

Implemented Disaster Recovery Program with decision makers, managers and directors, and reinforced the purposes for the Program.Prepared the annual planning and development of the Disaster Recovery Program for AT&T Mexico.Structured presentations and formats necessary for the exhibition, registration and documentation of the disaster recovery cycle.Collaborated in the survey of Application Impact Analysis (AIA) with key IT personnel, determining the critical applications and associated recovery times.Identified and documented interdependencies of critical technological resources for disaster recovery.Performed the analysis of real technological recovery vs. recovery priorities by business processes identifying the respective gaps.Coordinated the documentation of disaster recovery plans, as well as technological recovery manuals.Structured the real-time technology recovery exercises, and supervised the correct documentation of the exercises.Collaborated with managers in writing the Technology Recovery Policy.

I supported updating the Service Broker platform to install new processes requested by the client and the interconnection to new platforms.I documented processes to update and reduce execution time during the activity and possible failures.I supported the test documentation process end-to-end with the client, identifying problems, and expediting the solutions.

Developed technical and economic presentations for new directors in charge of choosing suppliers for the merging of telecom companies Iusacell and Unefon. I obtained renewals of support contracts and coordinated the purchase of new infrastructure and software services for Valued Added Services.Assimilating details from commercial and engineering personnel leading to the development of economic proposals (RFP), and then meeting and exceeding client’s expectations and contractual requirements 100%.Proposing technical changes and updates of production platforms, obtaining new projects for the company and providing innovative services to end users. Delivering implementation plans for new projects or upgrades, and complying with established delivery dates and mandated performance requirements.Performing quality testing before launch applications, thus reducing the margin of error prior to delivering programs to clients.Implementing updates and new applications to existing platforms, thus increasing the range of services provided and offered to a client.Installing and implementing services in new cities allowing for increased nationwide coverage.Providing state-of-the-art technical support reducing program malfunctions in less than one hour, reducing or eliminating the impact on services and loss of business.Structuring inventory formatting to correct the documentation and control of equipment for updates and administration purposes.Trained site engineers on how to do daily program monitoring and maintenance work on relevant platforms.Coordinating updates and tests remotely with Service Engineers, reducing installation times and expenses.Documenting procedures, making it easier for new engineers to have a quick reference for maintenance routines and troubleshooting.Documenting response time of suppliers insuring contract requirements are met.

• I Managed the Servers administration for end users and back up for en efficient infrastructure IT service for the Company. • Equipment and Network Maintenance to prevent failures and of working hours loose.• I managed the Incidence administration to have a milestone for client service.• I Managed the IPs registry and address of the company for the good operation.