Lorena Welch Email & Phone Number

Dallas, Texas, United States

Ralis Companies December 2006– July 2021This company umbrella includes Servicing Solutions, LoanMe, and CashCall.Servicing Solutions LLC • Irving, Texas • JAN 2019-July 2021Unsecured prime and subprime personal and small business loans. (Affiliate of LoanMe, Inc.)LOANME, INC • Las Vegas, NV, Orange, California and Dallas, Texas • 05/2015 – 12/2018(Affiliate of CashCall, Inc.)Collections ManagerManaged the daily operations of all delinquency departments from frontend collections to recovery collections. Responsible for daily operations of three locations: Texas, California and Baja, CA. Maintained staffing capacity by hiring, training and developing new and existing staff. Created daily employee schedules by analyzing forecasted data. Improved processes by identifying gaps in training, call campaigns, and collections strategies.

Orange County, California, . Irving, Texas

LOANME, INC • Las Vegas, NV, Orange, California and Dallas, Texas • 05/2015 – 12/2018(Affiliate of CashCall, Inc.)Collections ManagerMaintained daily operations of frontend and backend collections departments. Developed the monthly collections strategy and calling campaigns. Liaised with the training department to develop continuing education and revamp new hire training materials. Developed a On-The-Job Training program consisting of daily coaching and call monitors for new hires. Represented the collections departments in companywide initiatives. Headed the company annual fundraising focused on community development.

Las Vegas, Nevada, .Orange, California

Managed a collection team from 1 to 90 days delinquency team. Provided training and monitored calls for performance metrics while exceeding quality assurance standards. Monitored service levels, including abandonment rates, outbound penetration and collection KPIs. Developed new training procedures for new leaders. Successfully mentored and trained many new leaders into their new roles. Collaborated it on continuous development process improvement for staff by developing coaching and mentoring routines.