Provide training and coaching to office staff to ensure effective job performance.Handle recruitment, hiring, personnel, and general human resources operations.Conduct training and onboarding for new employees.Supervise the work of associate attorney's, assistants, paralegals, IT, marketing and vendors.Create and maintain budgets for the firm, including expenses for personnel, office supplies, marketing materials, travel, entertainment costs, etc.Review invoices from vendors for accuracy and arrange payments.Administer payroll (verifying work hours, leave time, overtime) and benefits.Schedule staff time effectively to meet deadlines while minimizing overtime costs.Oversee the firm’s case management, contact management, and document management.Create, implement, and improve firm policies and procedures, ensuring compliance.Hold team accountable based on measurable KPIs.Prepare dashboards and status reports for the owner and future administrator.Manage challenging client interactions, resolving conflicts and ensuring customer satisfaction.Assists in the development and execution of marketing strategies and campaigns.

11 years of experience translating written documents and interpreting over the phone for language pairs including Albanian to English, Polish to English, and Polish to Albanian, and vice versa.

Creating policies, national strategies, and legislative drafts concerning migration, human trafficking, organized crime, asylum, and citizenship.Overseeing and aligning the execution of the National Strategy and Action Plan to combat trafficking and manage migration.Gathering, evaluating, and interpreting data on trafficking and gender-based violence to inform policy decisions.Worked closely with UN NGOs such as IOM, OSCE, FAO, UNHCR, etc., on matters such as Combating Trafficking of Human Beings and Tackling Illegal Migration.

Prepared legal documents, reports, and presentations for the Minister.Coordinated information dissemination promptly and accurately.Orchestrated meetings and conferences, while also documenting minutes during proceedings.

Family Law, International Law, Immigration Law

• Prepare lessons plans and course content to facilitate and moderate classroom discussions on the art of communication and politics.• Mentored undergraduate and graduate students in effective next steps for education and career preparedness.

Offered administrative assistance and conducted research for the justice reform initiatives in Albania.Translated laws and reviewed draft legislation.Coordinated consultation roundtables with stakeholders and civil society for each proposed law.