- Worked closely with legal professionals and external vendors to develop customized legal workflows across various software platforms, helping the firm grow and embrace technology.- Improved team project management by developing and refining workflows using various tools, resulting in better project organization, task monitoring, and overall project outcomes. This initiative spurred a notable 50% increase in team-wide software utilization.- Provided hands-on technical support to users, swiftly resolving software and hardware challenges with a focus on delivering exceptional service.- Managed a high volume of support tickets, ensuring timely resolution within established service level agreements (SLAs) to uphold customer satisfaction.

- Utilized programming expertise to instruct an average of 5 students daily, taking initiative to address queries and provide valuable guidance.- Taught students fundamentals of three computer programming languages and algorithms.

- Greet the oncoming customers with an outgoing persona and lead to their respective sales person.- Problem solving and communication skills to listen and positively interact with upset customers.

- Optimize Crew placement for each job function on a round-by-round basis.- Assist with assigning breaks and jobs within an assigned area.- Train and support theatre crew to execute, coach, monitor and assist coordination of Safe and Clean protocols.- Handled money transactions for items using cash registers