Lorena Cabello Gonzalez Email & Phone Number

- Coordinación de proyectos para reaperturas o inauguración en los sectores residencial, de oficinas y de hostelería.- Control financiero, adquisiciones, gestión de negociaciones con proveedores y procesos de contratación.

Madrid

- Project management for the opening and reopening of hotel establishments.- End-to-end management contracting, including procurement and installation services, negotiation with suppliers, regulations, licenses and permits.- Fullfilment of operational and financial requirements of projects.- Resource optimization to maximize company profit.- Develop budgets and BOQ for both FF&E and OS&E.

Madrid

- Efficient planning of high-profile events, as well as organisation of staff shifts, effectively overseeing up to 15 events simultaneously in a fast-paced environment.- Leading and supervising teams of up to 60 people, increasing service level efficiency and raising performance levels above 90% as well as significantly reducing overtime pay.- Coordination of the daily schedule of events and administrative duties.- Purchasing and office supply management.- Contingency management and constant adaptation to schedule and event modifications.- Management and budgeting of the department, cutting costs by 20%.- Inventory management and stock control, through cost optimization.- Supplier management (Audiovisual services, Staff agencies, decoration, furniture, floristry) and coordination of their teams. In recent years I have maintained customer satisfaction rates above 95%.- Responsible for providing training in the "Brightauthor" software and the development of various employee handbooks.

Madrid

- Addressing customer complaints by identifying and resolving urgent situations and rectifying failed scenarios.- Improvement of the customer experience by 99%.- Supervision of compliance with the rules and procedures established by mangement in all departments.- My achievements have been praised by my superiors and I have received positive feedback from co-workers.

Sevilla, Andalucía, España

- Effective management of projects assigned by managment: Opening of a new restaurant bar, and design and standard of the minibars.- Coordinator of the design and standard management of F&B services.- Training of new employees and budget control, achieving the required quality level set by the management and obtaining positive customer reviews.- Highly focused on meeting the company's objectives and implementing its standards.

Madrid

- Operational staff management, improving service levels.- Creation of the first training manual for waiters and its applications in the improvement of quality and service standards.- Responsible for accounting openings and closings.- I was promoted to the position of Restaurant Manager, where I was responsible for coordination, supervision, recruitment and management of the team.- Responsible for the design and presentation of new dishes, saving costs.- Responsible for managing the department's budget.- Management of promotional concepts for the restaurant through internal marketing campaingns.

Zürich, Switzerland

- Internships in all areas of F&B, fulfilling the functions and objectives assigned by the management.

Master Of Business Administration - Mba, • Master In Hotel Management And Administration At “Hotelfachschule Belvoirpark” (Zürich)

Bachelor’S Degree In Tourism Business Management At “Deusto University” (Bilbao), Graduated In Three Languages: German, English And French.

High School Diploma At The German School Of Bilbao (Abitur)