Lorena Fleming Email & Phone Number

New York City

Dublin, Leinster, Ireland

Client: International Retail BankRole: Project Manager Data Asset Enablement Successfully led a complex data project enabling the disposal of a large loan portfolio, ultimately facilitating the execution of a significant deal. This involved oversight of a multi-competency team across various workstreams and a broad range of cross-functional bank stakeholders, managing relationships across bank leadership and external advisors.Defined and implemented a delivery lifecycle and associated controls whilst ensuring effective Planning, Delivery, Governance, Quality, Resource, and Risk Management. Client: Internal project Role: Change Management & Adoption Lead Led change management and adoption activities to successfully deploy, launch and embed digital platforms and ways of working across the firm.Responsible for- Stakeholder analysis, engagement & planning- Persona creation and journey mapping - Leadership engagement and buy in - Change Impact & stakeholder readiness assessment- Change Management approach and roadmap- Planning & Change Implementation- Designing, organizing, and overseeing the implementation of the pilot - Rewards and recognition approach utilizing gamification elements, rewards and competitions.- Communications planning & marketing - leadership messaging, launch day events, showcasing events, creation of emails and newsletters to generate excitement and promote awareness.- Training and support - creation of multiple training and support channels, such as a dedicated website, online training modules, documentation, FAQs, cheatsheets, training sessions, bespoke team sessions and change agent networks - Monitoring of progress against metrics and adjusting as neededClient: International Retail BankRole: Project Manager Irish Retail Bank Branch Transformation Phase I & IIDelivered a branch footprint optimisation and cost reduction programme.

Spencher Dock, Dublin

Lorena progressed to Consultant within the Portfolio & Programme management team working predominantly with an International Retail Bank to deliver its Branch Transformation Strategy.

Dublin, Ireland

Lorena joined the Portfolio & Programme Management (PPM) team as an Senior Associate:Client Projects included:- Semi-state Body: PMO Design & Mobilisation - International Bank: Remediation & Project Assurance- Leading Irish Bank: Remediation & Project Assurance- International Bank: Branch Transformation Program

Dublin, London, Cape Town

Managed multiple agile, remediation, technology implementation and process optimization projects to enhance business processes, performance and meet regulatory requirement using Agile and Waterfall methodologies.

Dublin, London, Cape Town

Coordinated complex, regulated remediation, technology implementation and business transformation projects using Agile methodologies

Dublin

Led quality improvement efforts in customer service, leveraging call grading, personalized coaching, and strategic trend analysis, resulting in a consistent 90%+ customer satisfaction rating

Bachelor Of Arts - Ba, International Hospitality Management, H1

Subjects included: Business Policy, Business Communication, Human Resources, Event Management, Economics, Organisational Behaviour.

Prince2 Practitioner Certificate In Project Management

Ipma Certification Level D, Project Management, Certified Project Management Associate - Ipma L 4 D

Bachelor Of Science (Bsc)

Leaving Certificate

Pmp Preparation Course, Project Management