Service Manager
Current
Jul 2024 - Present
AeroLeads people directory · profile
Lorena Hernandez Email & Phone Number
Service manager
at
Softtek
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Service manager
Location
Bogota, D.c., Colombia
Company size
Who is Lorena Hernandez? Overview
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Quick answer
Lorena Hernandez is listed as Service manager at Softtek, a with 10033 employees, based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for Lorena Hernandez.
Lorena Hernandez previously worked as Incident Managger at Softtek and Help Desk support RPA at Softtek. Lorena Hernandez holds Ingeniería De Software from Politécnico Grancolombiano.
Company email context
Email format at Softtek
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Softtek
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Profile bio
About Lorena Hernandez
Tecnologa de Analisis y Desarrollo de Sistemas de Información, Conocimiento en lenguajes de programación y herramientas de automatización; como lo son, PHP, JAVA, JAVASCRIPT, C++, Uipath. Herramientas en base de datos, MySQL Workbench, PhpMyAdmin, PostgreSQL, HeidiSQL. Excelentes relaciones interpersonales, ordenada, atenta, aprendizaje rápido.
Current workplace
Lorena Hernandez's current company
Company context helps verify the profile and gives searchers a useful next step.
Softtek
4 roles
Lorena Hernandez work experience
A career timeline built from the work history available for this profile.
Incident Managger
Coordinar la asignación de responsabilidades del equipo de N1 de acuerdo a la necesidad del cliente, generar informes y reportes en Power BI, Power Query.Supervisión de la gestión de incidencias para la mejora continua a los equipos responsables, seguimiento de resolución del equipo N1.Cumplimiento y manejo de problemas sobre los SLA asignados.Herramientas de automatización cómo Uipath, Frida Admin y Power Automate.
Jan 2023 - Sep 2024
Help Desk Support Rpa
Monitoreo de automatizaciones de procesos robóticos. Gestión de incidencias cómo N1 para clientes de Chile, México, Ecuador, Perú y Colombia. Manejo de aplicaciones de automatización cómo Automation Anywhere 360, Uipath, Power Automate, Frida Admin, postaman.Gestión y manejo de Remote Desktop.
Sep 2021 - Jan 2023
Analista De Requerimientos
(Analista de requerimientos nivel junior)Análisis de requerimientos modificar características existentes y no existentes. Modificar e implementar soluciones para usuarios. Análisis y realización mediante Excel, powerpoint, Word de informes tecnológicos implementados por el cliente final. Soporte al cliente nivel 1. Capacitación para personal nuevo especificando las tareas diarias mediante soporte TI. Gestión de tickets, documentación y actualización de los casos. Incidentes y Solicitudes.
Jan 2021 - Jun 2021
Team & coworkers
Colleagues at Softtek
Other employees you can reach at softtek.com. View company contacts for 10033 employees →
LA
Lydia Alejandra Romo Medina
Colleague at SofttekAguascalientes, Mexico
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CR
Carlos Rodarte
Colleague at SofttekCiudad Juárez, Chihuahua, Mexico
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JC
Juan Carlos Alvarez Flores
Colleague at SofttekAsientos, Aguascalientes, Mexico
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ÁL
Ángel Lázaro Hernández
Colleague at SofttekMexico City, Mexico
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IA
Ivan Apud
Colleague at SofttekArgentina
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FG
Francisco García López
Colleague at SofttekNarón, Galicia, Spain
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JR
Jose Roman Araujo Castillo
Colleague at SofttekGuanajuato, Mexico
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LA
Luis Alejandro Esquivel Villegas
Colleague at SofttekMexico
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EP
Edwin Parra
Colleague at SofttekBogotá D.C. Metropolitan Area, Colombia
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DA
Daniel Alberto Pereyra
Colleague at SofttekBarcelona, Catalonia, Spain
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Lydia Alejandra Romo Medina
Colleague at SofttekAguascalientes, Mexico
View →
CR
Carlos Rodarte
Colleague at SofttekCiudad Juárez, Chihuahua, Mexico
View →
JC
Juan Carlos Alvarez Flores
Colleague at SofttekAsientos, Aguascalientes, Mexico
View →
ÁL
Ángel Lázaro Hernández
Colleague at SofttekMexico City, Mexico
View →
IA
Ivan Apud
Colleague at SofttekArgentina
View →
FG
Francisco García López
Colleague at SofttekNarón, Galicia, Spain
View →
JR
Jose Roman Araujo Castillo
Colleague at SofttekGuanajuato, Mexico
View →
LA
Luis Alejandro Esquivel Villegas
Colleague at SofttekMexico
View →
EP
Edwin Parra
Colleague at SofttekBogotá D.C. Metropolitan Area, Colombia
View →
DA
Daniel Alberto Pereyra
Colleague at SofttekBarcelona, Catalonia, Spain
View →
3 education records
Lorena Hernandez education
Ingeniería De Software
Analisis Y Desarrollo De Sistemas De Informacion, Information Technology
Programación Software, Computer Programming, Specific Applications
FAQ
Frequently asked questions about Lorena Hernandez
Quick answers generated from the profile data available on this page.
What company does Lorena Hernandez work for?
Lorena Hernandez works for Softtek.
What is Lorena Hernandez's role at Softtek?
Lorena Hernandez is listed as Service manager at Softtek.
Where is Lorena Hernandez based?
Lorena Hernandez is based in Bogota, D.c., Colombia while working with Softtek.
What companies has Lorena Hernandez worked for?
Lorena Hernandez has worked for Softtek and Ifx Networks.
Who are Lorena Hernandez's colleagues at Softtek?
Lorena Hernandez's colleagues at Softtek include Lydia Alejandra Romo Medina, Carlos Rodarte, Juan Carlos Alvarez Flores, Ángel Lázaro Hernández, and Ivan Apud.
How can I contact Lorena Hernandez?
You can use AeroLeads to view verified contact signals for Lorena Hernandez at Softtek, including work email, phone, and LinkedIn data when available.
What schools did Lorena Hernandez attend?
Lorena Hernandez holds Ingeniería De Software from Politécnico Grancolombiano.
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