Lorena Jorge, Mba Email & Phone Number

Tampa, Florida, United States

Remote

• Managed the relationship with logistics partners including 3PL, and carrier TL/LTL vendors assuring KPI-based cost control goals.
• Managed timely and accurate order fulfillment based on contractual 3PL SLA and CS team KPIs.
• Assured FEFO inventory management for CPG shelf-stable food/nutrition goods.
• Assured WMS accuracy and reporting accuracy in partnership with the 3PLs ICQA team.
• Provided key logistics cross-functional assistance tech, marketing, QA, R&D and PR… Show more
• Provided key logistics cross-functional assistance tech, marketing, QA, R&D and PR implementation, assembly, and product distribution projects.

New York, New York, United States

• Managed end-to-end transition from one 3PL vendor to another including the transportation of +250 pallets, implementation of company policies and SOPs in new 3PL, and ensuring inventory integrity and proper care with.
• Followed up on timely order fulfillment for over 10K weekly orders.
• Coordinate, train, and follow up on assembly order processes.
• Coordinate domestic LTL and FTL transportation and distribution of raw materials and finished goods with Logistics… Show more
• Coordinate domestic LTL and FTL transportation and distribution of raw materials and finished goods with Logistics partners.
• Controlled shipment and fulfillment costs by evaluating invoices monthly and analyzing discrepancies.

New York, United States

*Review daily shipment exceptions and resolve with service providers to ensure timely flow of freight.*Assure timely air transport import process of technological devices to North America by creating and making sure all import required documentation is in place.*Work closely with freight service providers to gather shipment details, resolve problems or.

Nueva York Y Alrededores, Estados Unidos

*Managed order fulfillment strategy for the distribution of packaged goods across North America. *Managed backend for orders on the following e-commerce platforms: Amazon, Newegg, Overstock, and WooCommerce. *Coordinated with 3PL Partners to ensure timely order fulfillment using Oracle Netsuite. *Managed reverse logistics including RMA, repairs and.

New York, New York

*Supported Sales, Marketing, Logistics and Engineering teams with questions from Customers and increasing customer engagement with the product. *Troubleshooting online queries and providing technical support via email, live chat, and phone calls and created and maintained track of customer profiles to follow up issues until solved. *Collaborated with the.

Dominican Republic

• Managed QA KPIs such as OPQR, packaging, tobacco processing and cigar making.
• Managed quality improvement projects: created personnel structures and performed work plans for new product introduction.
• Analyzed and prepared data to support managerial decisions.
• Supervised and trained a total of 12 quality inspectors in a 3 year period.
• Performed ISO 9001 and 14001 internal audits in 5 auditing periods in 2 years.
• Co-created FDA compliance manual and procedures for… Show more Managed QA KPIs such as OPQR, packaging, tobacco processing and cigar making.

Master Of Business Administration - Mba, International Supply Chain, 3.98

Bachelor'S Degree, Hospitality Management, 3.6

Associate'S Degree, Food And Beverage Management, 3.7