Lorena M. Email & Phone Number

Chicago, Il, Us

Indianapolis, Indiana, Us

Direct report of Elevance Health, Office of the BISO | CISO. • Process Engineer for Optimization, Integration, Automation of Product Security Framework. • Security Incident Response Program Manager. • Integrating Security Incident Response Framework and Program across 10 Enterprise Subsidiaries. • Portfolio Manager overseeing Security Risk Parity Special Programs & Projects for OCISO Functions: Security Engineering - Cyber, InfoSec, and Governance & Compliance across IT. • O365 Cloud Migration Owner inclusive of AWS, AppSec to achieve HTTPS Certification. • Vulnerability Management Program Manager Facilitating Remediation Workshops to Drive Compliance. • Vulnerability remediation activities from Leaders, Functional Owners and SMEs for each environment, asset and/or application, whether customer facing, external and/or internal. • Escalate health status, milestone delays, cited dependencies that impede on the remediation of an identified vulnerability to help solution or mitigate risk. • Responsible for process engineering, design - mapping quality findings to define and improve processes. • Performs analysis on current versus desired capabilities. • Conduct gap analysis on standard processes, policies, guidelines and templates being utilized. • Applies automation streamlining for improvements. • Defines metrics to measure process effectiveness. • Interviews associates for root cause analysis, process adherence or workflow optimization. • Assists in training and coaching associates. • Authors and interprets processes and procedures, templates and guidelines. • Facilitates process design meetings. • Creates and executes implementation plans for new processes. • Provides post production support for issue management and resolution. • Identify IT architecture design techniques for new systems. • Facilitate critical C-Suite Executive Leadership Business Cases for IT Audit | Governance, Risk and Compliance initiatives including Shared Services and Clients.

Chicago, Il, Us

• Track Security Governance audits and project activities using JIRA to help maintain visibility and deliver on time • Create and maintain audit assessment documentation with value adds such as functional transparency, operational, technical and regulatory process adherence while seeking improvement opportunities between cross-functions, driving towards organizational goals for standard documentation, document repository and continuous process and procedure support to ensure process refresh and regulatory audit compliance • Serve as technical writer for standard operating procedures, job aides, playbooks related for AIM Specialty Health IS&T • Obtain Document sign off with Executive sponsorship, Business sign-offs required for Governance stage gate audit reviews before roll-out and/or implementation of new material or content • Coordinate with IS&T Security Governance and Anthem Audit to align on HITRUST (HT) 2021 Audit Assessment requirements, HITRUST sets the global standard for safeguarding Information Technology and Cyber Security • CIO Leadership visibility providing status health checks to C-Suite Leaders +1 Leader Level Down • IS&T Leadership presentations included approach to synthesize, analyze, identify data trends, and build comprehensive mapping to HT Requirements to systems, process, policy and functions • Partner with teams to understand function to address HT 2021 Audit Assessment, clarifies requests and requirements • Prepare minutes and reports from meetings and maintains copies and files for archiving or E2E documentation

Chicago, Il, Us

• IS&T IT Ops Project Manager • Business Process Architect • Regulatory & Audit Information SME • Security Governance Liaison • Content Manager & Technical Writer

Deerfield, Il, Us

• Supported three functions, direct/dotted line report to Senior Director - CPMO, Director - Portfolio Finance, Director Vendor/Capacity Management • Vendor Management liaison reviewing open job requisitions and business requirements for hiring new contingent labor • Schedule candidate interviews • Review Vendors/Walgreens SOW submissions ensure terms are aligned with role/project • Perform weekly, quarterly and yearly contingent labor reporting to ensure vendors adhere to finance, procurement and compliance requirements, rate card adherence, headcount, quarterly and annual spend • Stood up support office contingent labor onboarding/offboarding program, served as lead Project Manager • Prepare contingent labor onboarding requirements before start date inclusive of equipment and system access • Track onboarding and offboarding activities using JIRA • KPOC for contingent labor supporting operations and capacity/logistics • Create/maintain Walgreens onboarding/offboarding assessment for quality • Serve as technical writer for standard operating procedures, job aides related to operation and contingent labor • Create and maintain division org charts for contingent labor and FTE resources to ensure accurate headcount • Portfolio & Governance Intake reviewer for WAG/WBA spend requests, scrub initial intake, verify Executive sponsorship, Finance and Business sign-offs required for Governance stage gate reviews • Coordinate with business on Program & Project Scorecard data to align and report on Portfolio KPI requirements • Survey SME, create, synthesize, analyze, identify data trends, and build comprehensive output deck • PM support on the following WAG/WBA project scopes: Legal/Process Optimization, Ways of Working, Rite-Aid Integration, Onboarding Process Optimization • Partner with project teams to understand scope objective of projects, clarify requests and requirements • Prepare minutes and reports, maintains copies and files for project archiving E2E documentation

Chicago, Il, Us

• Governance Intake, size project, log project hours, identify work-streams, develop project timeline, drive project standards milestones • Promoted from Project Coordinator to Project Manager Analyst supporting Enterprise Banking Product and Process Management • Scheduled project meetings on-site or remote • Documented meeting minutes and responsible for distribution and information storing accessible to Project Stakeholders • Engaged in multiple Work Streams during Business Project Lifecycle to help socialize and reduce project risk during transitions • Designed SharePoint sites including modules required thru Project Standards, Project Charters and PMO • Maintained Enterprise Banking Process and Product Project Management SharePoint site as Administrator and Owner • Document, identify, assign, distribute, collect and log for tracking all (IT/Operational) Project Actions, Decisions, Issues, and Risks • Utilized Visio to help build E2E IT/Operation Process Flows, Project Timelines, and Hierarchy Charts • Design process mapping capturing current/future state for IT Loan Platform system workflows • Build Business Case Statements, Project Materials with PowerPoint to help identify project scope, potential risks or wins • Supported project closure efforts, maintaining records of project lifecycle inclusive of early planning thru project deployment • Audit project lifecycle records inclusive of early planning thru project deployment for all Governance Project Closure requirements • Project Analyst for Client Trending/Root assessment, determine platform suited to off-board/migrate wealth management accounts

Charlotte, Nc, Us

• Governance Intake onboarding for initiatives of operational, reputational, strategic or technological scope • Risk and Process SOC schedule project meetings, summarize workgroup sessions, track milestones, shepherd project thru E2E lifecycle • Deploy and lead project workgroups to mid-high level executive leadership • SPOC for Stakeholders and Steering committees approval; Legal, Risk, Human Resource, Technology, Compliance, Procurement, etc. • Host working sessions to discuss project/process design tall bars, define risk threshold results or to discuss lessons learned • FMEA (Failure Modes cause & effect analysis), UCRA (Universal Change Risk Assessment) Charter SME • Visio SME mapping existing vs proposed state to identify potential gaps/risks, streamlining opportunities or cross-function dependencies • Organizational chart mapping and maintenance • Technical writer of associate training materials (job aides, playbooks, matrix/checklists) using Power Point, Visio, Microsoft Word • Develop policy/procedures holding content ownership end to end, 144 published in 2013 and 122 published for 2014 • Provide streamlining of new processes or projects include ability to anticipate downstream impacts of process changes • Partner with business analysts to design adhoc data reporting to monitor, control, and track tall bar metrics for Line of Business • Survey SME design, collect and distribute information • Collect the Voice of the Associate or Voice of the Client thru various survey or work group methods to assess business needs • Analyze and monitor statistical data for a one-time need or for purposes of continuous improvement test monitor controls • Develop Microsoft Access tool to establish a centralized database to track projects • Compliance SME such as AML/BSA, Fair Lending, UDAAP, Fair Credit Reporting Act and Mortgage Banking regulations • Ensure full integration of compliance processes are adhered by testing process design workflow against compliance standards

Business Of Healthcare, Health/Health Care Administration/Management

Healthcare Organizations And The Health System

Capm, Project Management