Lorena Huerta Email and Phone Number
Lorena Huerta work email
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Lorena Huerta personal email
I am a JPMorgan Chase veteran with over 20 years at our firm. I primarily have spent my career managing change and leading efforts to implement new ideas and processes not only on our support side of our business but also on the digital side of our work flow. I have a storied history of change mitigation as well process improvement through various facilitator roles within multi disciplinary teams.
Jpmorgan Chase
View- Website:
- jpmorganchase.com
- Employees:
- 286575
-
Business AnalystJpmorgan Chase Oct 2011 - PresentHouston, Texas AreaPrimary driver in the implementation of small enhancements to our internet sites as well as the products supported by our Corporate Internet Group. I define the requirements of these enhancements, lead our team’s efforts in addition to manage how our enhancements are escalated and resolved.Actively manage requests and process improvement ideas that further reinforce the work order process. Lead the team in reviewing, assigning and tracking requests to ensure timely and proper implementation. -
Change Manager & Process OwnerJpmorgan Chase May 2006 - Sep 2011Houston, Texas AreaAccountable for the Policies & Procedures of Telephone Banking and responsible for every detail of banker's jobs, systems, and workflows.Led the charge in determining gaps and issues within process flows in addition to issuing out the proper recommendations for quality resolution. -
Information DeveloperJpmorgan Chase May 1998 - Apr 2006Houston, Texas AreaDeveloped and managed content to ensure that the quality and maintenance of our databases were accurate and appropriately used.Utilized authoring software such as Dreamweaver, and RoboHelp to develop automated help files that effectively communicated line of business requirements with our employee base. -
Project Learning And Development CoordinatorJpmorgan Chase Mar 1995 - May 1998Houston, Texas AreaPerformed gap analyses of New York and Texas call center procedures that were necessary for our Call Center integration project.Developed the content for the Texas Contact Center’s customer service procedures through automated help files that I introduced to our Texas representatives.
Lorena Huerta Skills
Lorena Huerta Education Details
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Accounting
Frequently Asked Questions about Lorena Huerta
What company does Lorena Huerta work for?
Lorena Huerta works for Jpmorgan Chase
What is Lorena Huerta's role at the current company?
Lorena Huerta's current role is Business Analyst at JPMorgan Chase.
What is Lorena Huerta's email address?
Lorena Huerta's email address is lo****@****ase.com
What schools did Lorena Huerta attend?
Lorena Huerta attended University Of Houston-Downtown.
What skills is Lorena Huerta known for?
Lorena Huerta has skills like Banking.
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Lorena Huerta's colleagues are Vikram Singh, Dodjie Allarey, Mc4141 Hello Efrain, Andrew Sharkey, Mayell Richard, Mitali Patel, Kayla Stowers.
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Lorena Huerta
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