Lorena Huerta

Lorena Huerta Email and Phone Number

Business Analyst at JPMorgan Chase @ JPMorgan Chase
new york, new york, united states
Lorena Huerta's Location
Houston, Texas, United States, United States
Lorena Huerta's Contact Details

Lorena Huerta personal email

n/a
About Lorena Huerta

I am a JPMorgan Chase veteran with over 20 years at our firm. I primarily have spent my career managing change and leading efforts to implement new ideas and processes not only on our support side of our business but also on the digital side of our work flow. I have a storied history of change mitigation as well process improvement through various facilitator roles within multi disciplinary teams.

Lorena Huerta's Current Company Details
JPMorgan Chase

Jpmorgan Chase

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Business Analyst at JPMorgan Chase
new york, new york, united states
Employees:
286575
Lorena Huerta Work Experience Details
  • Jpmorgan Chase
    Business Analyst
    Jpmorgan Chase Oct 2011 - Present
    Houston, Texas Area
    Primary driver in the implementation of small enhancements to our internet sites as well as the products supported by our Corporate Internet Group. I define the requirements of these enhancements, lead our team’s efforts in addition to manage how our enhancements are escalated and resolved.Actively manage requests and process improvement ideas that further reinforce the work order process. Lead the team in reviewing, assigning and tracking requests to ensure timely and proper implementation.
  • Jpmorgan Chase
    Change Manager & Process Owner
    Jpmorgan Chase May 2006 - Sep 2011
    Houston, Texas Area
    Accountable for the Policies & Procedures of Telephone Banking and responsible for every detail of banker's jobs, systems, and workflows.Led the charge in determining gaps and issues within process flows in addition to issuing out the proper recommendations for quality resolution.
  • Jpmorgan Chase
    Information Developer
    Jpmorgan Chase May 1998 - Apr 2006
    Houston, Texas Area
    Developed and managed content to ensure that the quality and maintenance of our databases were accurate and appropriately used.Utilized authoring software such as Dreamweaver, and RoboHelp to develop automated help files that effectively communicated line of business requirements with our employee base.
  • Jpmorgan Chase
    Project Learning And Development Coordinator
    Jpmorgan Chase Mar 1995 - May 1998
    Houston, Texas Area
    Performed gap analyses of New York and Texas call center procedures that were necessary for our Call Center integration project.Developed the content for the Texas Contact Center’s customer service procedures through automated help files that I introduced to our Texas representatives.

Lorena Huerta Skills

Banking

Lorena Huerta Education Details

Frequently Asked Questions about Lorena Huerta

What company does Lorena Huerta work for?

Lorena Huerta works for Jpmorgan Chase

What is Lorena Huerta's role at the current company?

Lorena Huerta's current role is Business Analyst at JPMorgan Chase.

What is Lorena Huerta's email address?

Lorena Huerta's email address is lo****@****ase.com

What schools did Lorena Huerta attend?

Lorena Huerta attended University Of Houston-Downtown.

What skills is Lorena Huerta known for?

Lorena Huerta has skills like Banking.

Who are Lorena Huerta's colleagues?

Lorena Huerta's colleagues are Vikram Singh, Dodjie Allarey, Mc4141 Hello Efrain, Andrew Sharkey, Mayell Richard, Mitali Patel, Kayla Stowers.

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