Lorena M Spencer Ms, Cscp Email & Phone Number

San Francisco Bay Area

Contributing to the advancement of renewable energy by optimizing warehousing & inventory operations and ensuring efficient logistics management.

New York, United States

Set the forward and reverse Supply Chain and Logistics strategy for Domestic and International distribution for the enterprise in a Startup environment.Key Achievements:- Led partnerships with internal Business Operations and Customer Operations teams to establish and implement market level demand planning/forecasting and logistics strategies.- Partnered with Business Systems and internal stakeholders to identify, document, and implement all required supply chain system requirements, creating SOPs and translating system features via Jira Project Management for ERP, CRM and WMS integrations.- Developed and implemented third-party partnerships to enable forward and reverse logistics strategies for all materials required to service customers, focusing on efficiency and cost reduction.- Led on-time and in-full delivery for both B2B and B2C customers.- Developed and managed best-in-class Logistics Operations standards and practices, focusing on process improvement and automation.

Greater Boston Area

Set the vision and strategy for logistics responsiveness to the financial, operational, and distribution plan for the enterprise. Built US logistics business from the ground up and led process improvement initiatives and aligned service levels to the long-term business strategy from Startup to IPO.Key Achievements:- Built US logistics business from the ground up, leading process improvements that reduced logistics costs by 20%.- Led both the startup and functional management of nationwide warehouse, 3PL (in the USA and Hong Kong), transportation, order fulfillment, field maintenance, import-export, and compliance operations.- Negotiated company transportation contracts (Freight forwarders, Customs brokers, LTL, FTL, and Ocean).- Led ERP NetSuite implementation in collaboration with business units. Integrated WMS and ERP systems, setting a gold standard for logistics operations.- Managed procurement functions including supplier selection, negotiation of contracts, and strategic sourcing to ensure cost-effective purchasing of materials and services.- Led efforts to define, develop, and implement logistics and warehouse management tools to streamline the network (EDI connectivity with 3PL, RF technology integration with ERP, and ongoing ERP (NetSuite) initiatives).- Ensured compliance with transportation plans and managed the logistics service provider networks, including road, sea, air, and multi-modal transport operational activities.

Greater Boston Area

Managed global distribution (forward and reverse logistics), order fulfillment, and trade compliance for Starry, Inc. Built end-to-end supply chain logistics and interfaced with freight forwarders, custom brokers, third party logistics providers (3PLs) and external customers on all matters pertaining to inbound shipments, customs, import and export regulations, EDI, order fulfillment, and reverse logistics.Key Achievements:- Implemented procurement processes, including supplier evaluation, selection, and performance monitoring, to support logistics and compliance operations.- Designed and implemented the logistics network that includes products coming into the 3PL distribution center, oversight of 3PL service levels, trade partner delivery, and returns.- Developed distribution network for direct-to-consumer (Amazon, Best Buy, and others).- Developed the trade control framework covering operational processes, export licensing/classification, trade documentation, import, export, and customs.- Managed strategic supplier relationships in logistics, including transportation service providers, freight forwarders, 3rd party logistics partners, and small parcel shipping companies.- Handled escalation and served as the strategic point of contact for logistics operations activities for both B2C and B2B internal teams and external service providers.

Franklin, Massachusetts

Set the vision and strategy for logistics responsiveness to the financial, operational, and distribution plan for a $200-million division, leading 28 direct/indirect reports. Removed performance bottlenecks, aligned, and integrated the right capabilities and talent with the long-term business strategy to optimize the service delivery model for 3rd-party logistics and U.S. and international freight operations.Key Achievements:- Managed a $45-million inventory; oversees compliance strategies, policy, programs, shipping/receiving, enterprise logistics, procurement, trade compliance, freight forwarding, and customs broker relationships. - Launched enterprise SAP system as an ERP tool for driving competitive advantage, improving on-time delivery, warehouse efficiency, quality, and better processes to customers.- Hand-picked as a Lean/PPI Continuous Improvement Team member, diligently capitalized on opportunities to streamline processes, reduce costs, and drive improved margins.- Project-managed an $11-million inventory transition from Sugar Land, TX to Franklin, MA; developed the strategy and logistics plans to execute transit cycle time and restarted operations within 6 weeks.- Developed strategic roadmaps for network improvement and defect reduction.- Implemented safety and risk management strategies to improve logistics operations.

Sugar Land, Texas

Stabilized business processes and fueled an enterprise paradigm shift to a more planning based business focused on capability building and strategic resource utilization for a $64 million unit. Built an organizational structure, talent pipeline, and effective culture that embraced high service levels.Key Achievements: - Governed all warehousing and inventory management, global trade compliance, procurement, and leading-edge logistics technology deployments. - Designed a Risk Management framework by creating an import audit program through ACE system with Custom Border Protection and an accompanying export audit program through AES Direct, outlining policies, procedures, roles, and accountabilities.- Fostered an ergonomically focused and safe environment via improvements in warehouse, shipping, and receiving areas through 5S Kaizen events. Led 30 continuous improvement projects; instituted a Visual Management program and served as a key strategist in execution of 12 Kaizen events.- Worked closely with Managed Service Providers to support transportation bookings and plans, including NPI and high-risk activities.

Houston, Texas

Oversaw trade compliance and international/domestic inbound and outbound logistics. Crafted short- and long-term goals that resulted in value-added enhancements to the distribution strategy and positive P&L impact. Managed a team of 25; instilled lean manufacturing principles through KPI/key performance indicators.Key Achievements:- Launched a set of providers KPIs that improved performance in monthly shipment capacity while sustaining a 99.5% OTS (On Time to Schedule). Successfully expanded KPIs to sites in Asia, Europe, and various U.S. facilities.- Streamlined processes and improved alignment between people and core functions via integration of WMS (Warehouse Management System), ERP (SAP & Oracle), and proprietary shipping systems; initiative was touted as a gold standard and applied to the 2 other business units in Houston.- Kept the company updated on ISO 9001:2000 program for outbound/inbound freight and trade compliance.- Managed logistics service provider networks, including road, sea, air, and multi-modal transport operational activities.

Houston, Texas

Here I managed $1M in raw and finished chemicals, harmonizing processes to ensure safe movement of 60+ products across 5 warehouses.

Panama City, Panama

Oversaw a 6-unit logistics strategy for this subsidiary of Electro Diesel. Instilled trust, collaboration, and effective communication to break down silos to centralize procurement, materials management, quality assurance, logistics, and service.

Panama City, Panama

Working in partnership with Marketing and the 40+ individual store Operation Teams, managed the end-to-end perishable foods program for El Rey, Grupo Rey's flagship grocery store chain. - 50+ employees throughout distribution center impacting an inventory of $15M

Master Of Science, Multimodal Transportation & Logistics Management

Logistics of International Transportation & Merchandising

Ba, Bachelor Of Business Administration

Activities and Societies: Business Administration