Lorena Perez Email and Phone Number

Drove a remarkable 113% growth at the Madrid Campus from 2021 to 2022, resulting in close to 200 global enrollments from 2021 to 2023. Key in establishing standardized admissions process and crafting sales materials for enhanced sales. Conducted daily recruitment and admissions audits and implemented corrective actions based on audit findings to improve the efficiency and effectiveness of recruitment and admissions processes. Organized recruiting events, represented the institution at college fairs, and conducted academic interviews.

Conducted training sessions for UK and ES clients on the PSA platform, completing a nationwide program for over 345 clients ahead of schedule. Responded promptly to client inquiries via email or phone and troubleshooted platform issues, offering actionable guidance. Utilized remote access to customers' computers as needed to resolve technical problems.

Managed high-volume order processing, applications, and requests, handling large volumes of incoming calls with professionalism and positivity. Addressed customer inquiries promptly, offering timely solutions and follow-up to ensure satisfaction. Coordinated with internal departments and provided feedback to enhance customer service efficiency.

Oversaw sizeable team of sales executives and provided support through various channels, as the primary account contact, and managed customer interactions globally. Monitored and analyzed customer product usage, offering technical assistance as needed. Collaborated with Sales for client onboarding and relationship development, conducted software training, and financial management.

Oversaw client communications and profiles, contributed to new business acquisition, and addressed technical issues via Zendesk while maintaining day-to-day client relationships and assessing their needs. Managed scheduling, processing, and distribution of broadcast and agency/client orders, acting as the primary client liaison through the Facility Management System.

Collaborated with Operations Management to ensure timely delivery of high-quality products to customers. Reviewed client needs for accurate project completion, advising the Account Director on customer issues and service enhancements. Managed work orders throughout their lifecycle, inputting instructions and tracking progress in the production system.